CRM Executive

CRM Executive (Remote, CET Hours)

Experience: 3+ years in CRM operations/administration

Key responsibilities

• Maintain and administer the CRM: user setup, permissions, fields, workflows, and data quality checks.​
• Support CRM integrations with tools such as email marketing, accounting, or event/membership platforms and coordinate with vendors/tech teams when needed.​
• Execute and support campaigns (email/SMS/newsletters) from the CRM, including audience segmentation, list building, and basic A/B tests.​
• Build and update dashboards and reports on membership/donor activity, engagement, renewals, and key KPIs.​
• Perform ongoing data entry, cleaning, de‑duplication, and enrichment to keep contact and organization records accurate and complete.​
• Document CRM processes, create simple SOPs, and provide basic user support/troubleshooting to internal stakeholders.​
• Liaise with program, membership, and finance teams to capture requirements and translate them into CRM configurations or workflows.​

Requirements

• Minimum 3 years’ hands‑on experience managing or administering a CRM (e.g., Salesforce, HubSpot, Dynamics, or association / nonprofit CRMs like Fonteva, MemberClicks, Raklet, etc.).​
• Proven experience working fully remotely with strong communication and self‑management, including daily collaboration via video and async tools.​
• Ability and willingness to work core hours aligned with CET time zones.
• Strong Excel/Sheets skills and comfort working with large datasets, imports/exports, and data validation.​
• Clear written and spoken English; additional European languages are a plus for member/donor communication.​
• Experience in an association, chamber, trade organization, or NGO/nonprofit environment is highly desirable.

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