Job Title: General Manager – Sales Operations (US Process)
Industry: Automobile Parts (Engines & Transmissions) – B2C Sales
Shift: US Night Shift (Permanent)
Team Size: 35+ Sales Executives
Salary: Up to ₹70,000 per month + High Performance Incentives
About the Company
We are a fast-growing automobile parts sales company specializing in used engines and transmissions for the US market . Our team currently generates over $250,000 in monthly gross sales , and we are looking for a strong sales leader who can scale the team, improve conversions, and drive higher revenue growth.
Role Overview
The General Manager – Sales Operations will lead our US B2C sales team of 35+ representatives , manage daily sales operations, improve closing ratios, and ensure aggressive monthly revenue targets are achieved. This role requires a strong leader with international sales experience, call center team management skills, and a proven record of driving high-value sales.
Key Responsibilities
- Lead, manage, and scale a 35+ member US sales team .
- Drive revenue growth and improve conversion rates for automobile parts sales (engines & transmissions) .
- Monitor daily KPIs, sales targets, call quality, and closing performance .
- Develop sales strategies, scripts, and objection handling techniques to increase deal closures.
- Train, coach, and mentor sales executives to maximize performance.
- Handle high-value customer negotiations and escalations .
- Ensure smooth coordination between sales, logistics, and customer support teams .
- Analyze sales data, call reports, and CRM performance to optimize the sales pipeline.
- Maintain strong customer satisfaction and reputation in the US market .
Candidate Requirements
- 4–8+ years of experience in international sales or BPO sales management.
- Proven experience managing large teams (30–50 agents) .
- Strong background in B2C sales processes (US market preferred) .
- Experience in high-ticket phone sales or call center environment .
- Excellent leadership, communication, and team management skills.
- Ability to drive aggressive sales targets and scale operations .
Preferred Experience
- Experience in automobile parts / auto industry sales .
- Experience working with US customers and night shift processes .
- Experience managing $200K+ monthly sales teams .
Compensation & Benefits
- Salary: Up to ₹80,000 per month
- Attractive monthly incentives based on team performance
- Leadership role managing a high-revenue international sales process
- Opportunity to grow with a rapidly expanding sales organization
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