Marriott International Inc., headquartered in Bethesda, Maryland, USA, was founded in May 1927 by J. Willard Marriott and Alice S. Marriott with a modest nine-seat A&W root beer stand. Guided by the family’s leadership and core principles, Marriott International today has grown into a global hospitality giant, operating approximately 9,000 properties and over 30 leading brands in more than 140 countries and territories.
From such humble beginnings to becoming the worlds largest hotel company, Marriott International has never stopped searching for inventive ways to serve its customers, provide opportunities for its associates, and grow their business.AtMarriott Tech Accelerator center(MTA), Hyderabad, India, Marriott is exploring the world we live in and all its possibilities. At Marriott Tech Accelerator,we are a team of passionate engineering minds dedicated to creating and building cutting-edge solutions that streamline operations and elevate guest experiences.
Marriott Tech Accelerator center isfully owned andoperated by ANSR. All associates atMarriott Tech Accelerator will be ANSR employees, delivering services exclusively to ANSR’s client, Marriott International.
Role Title: Senior Engineering Manager
Position Summary:
Own the architecture, build, and reliable operation of a modern platform that spans APIs/microservices and Salesforce applications for customer/loyalty capabilities. Lead a cross functional, distributed team and partner closely with Product, Architecture, Security, and Business stakeholders to turn strategy into secure, scalable, observable, and cost-efficient solutions. Drive an outcome based roadmap, strong engineering practices, and continuous improvement across delivery, quality, and reliability.
Qualifications Skills & Experience:
Must have:
- 10+ years in software engineering with 5+ years leading platform or application engineering teams; proven delivery across enterprise scale integrations and high throughput systems.
- Deep platform stack expertise: Java/Spring Boot, Kafka, NoSQL/SQL, Docker/Kubernetes, microservices, service mesh (Istio), API gateways (Akana/Apigee/AWS API GW), GraphQL/REST, security (OAuth2/OIDC, SAML), and networking fundamentals (VPC, LTM/GTM, DNS).
- Salesforce engineering depth: Apex, LWC, Visualforce, SOQL, packaging, performance tuning, security/governor limits, and DevOps with Salesforce DX and tools like Copado/Gearset.
- Strong DevOps/SRE practices: CI/CD, automated testing, release management, observability (logs/metrics/tracing), capacity/performance engineering, incident & problem management.
- Demonstrated success leading managed services/partners, with clear SLAs, KPIs, and continuous improvement programs.
- Mastery of Agile/Scrum and backlog management (e.g., Jira/Confluence/Git). Excellent communicationable to translate complex technical topics for senior business partners and enterprise architects.
Nice to have:
- Experience with content management systems, SEO aware delivery, or omnichannel integrations.
- Prior delivery in Loyalty/CRM domains and event driven architectures for member lifecycle and partner ecosystems.
- Exposure to GraphQL federation, service discovery, and config management at scale.
- Automation testing frameworks, performance tooling, and release train orchestration.
- Experience with IT outsourcing and a product based operating model.
Education & Certifications:
- Bachelors degree in computer science, Engineering, or related technical field (or equivalent experience).
- Salesforce: Platform Developer I/II; Application or System Architect preferred.
- Cloud: AWS or Azure Architect/Developer certifications preferred.
- ITIL/Lean/Six Sigma (nice to have) for service and process maturity.
Key Responsibilities:
60% Technical Leadership & Delivery:
- End to end Architecture & StandardsDefine and govern reference architectures for API platforms, microservices, and Salesforce (Apex/LWC), including evening (Kafka), data models (SQL/NoSQL), and integration patterns (REST/SOAP, async, GraphQL). Establish coding standards, design review gates, and security-by-design practices.
- Platform Engineering & OperationsBuild/operate a production grade platform on AWS using Docker, Kubernetes, service mesh, secrets management, and infrastructure as code. Set and meet SLOs/SLAs, DORA targets, and performance budgets (p95/p99 latency, throughput). Lead incident response, DR/BCP, and root cause/Problem Management.
- API Gateway & ConnectivityOwn API gateway strategy and operations (e.g., Akana), including auth (OAuth2/OIDC, mTLS), rate limiting, throttling, developer portal, and automated provisioning. Ensure observability (logging, metrics, tracing) with tools like ELK/Prometheus/Grafana/OpenTelemetry.
- Salesforce Engineering ExcellenceGuide custom development (Apex, LWC, Visualforce, SOQL) and integrations with platform services and third parties. Enforce best practices around governor limits, security model, packaging, test coverage, and release automation (Salesforce DX, Copado/Gearset).
- DevOps, CI/CD & QualityImplement trunk-based development, automated testing (unit, contract, performance), and progressive delivery pipelines (e.g., GitHub Actions/Jenkins) across both platform and Salesforce. Drive zero touch deployments, blue/green/canary, and environment consistency.
- Governance & RiskEnsure compliance with IT governance, data privacy, and InfoSec standards. Maintain a healthy balance of business velocity vs. operational risk, with early risk surfacing and mitigation plans.
- Vendor/Service Provider ManagementLead managed services and partner teams: SLAs, SOWs, and outcome-based metrics; verify delivery and continuous improvement align with the spirit and letter of agreements.
20% Product Strategy & Roadmap:
- Outcome Driven Roadmap OwnershipTranslate business strategy (e.g., loyalty growth, member experience, partner integrations) into measurable OKRs, epics, and prioritized backlogs across platform and Salesforce products.
- Discovery & RequirementsFacilitate discovery with stakeholders; capture functional/nonfunctional requirements; quantify technical complexity and tradeoffs to set realistic scope and sequencing.
- Experience & AdoptionChampion end user and developer experience. Shape developer portal content, sandbox strategy, and reusable patterns/APIs to accelerate adoption and reduce time to first value.
- Delivery OrchestrationRun Agile at scale (sprint planning, reviews, demos, retros). Coordinate cross team dependencies, integration testing, and release calendars across channels and backend systems.
- Value RealizationBuild business cases; define success metrics (adoption, NPS/CSAT, cost to serve, revenue lift) and report progress to executive stakeholders with crisp, data backed storytelling.
20% People Leadership & Finance:
- Team Leadership & TalentLead and grow a high performing, inclusive team (onshore/offshore). Set goals, coach, mentor, and create career paths. Foster psychological safety and continuous learning.
- Capacity, Budget & Vendor SpendOwn capacity planning, workforce mix. Forecast and optimize cloud/SaaS licenses, environments, and run costs; manage variance to plan and investment ROI.
- Culture & Ways of WorkingModel excellence in ethics, integrity, and change leadership. Drive adoption of operating model improvements and measurable process maturity gains.
Work location: Hyderabad, India.
Work mode: Hybrid
Marriotts core values:
At Marriott, ourcore values make us who we are. We believe that success is never final. As we change and grow, the beliefs that are most important to us stay the same putting people first, pursuing excellence, embracing change, acting with integrity, and serving our world. Being part of Marriott Tech Accelerator means being part of a proud history and a thriving culture.
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