Technical Operations:
* Manage EV charging station installation, commissioning, and maintenance.
* Ensure maximum uptime and optimize charging infrastructure performance.
* Monitor system performance and troubleshoot electrical and network issues.
* Support integration with energy management systems and backend platforms.
Compliance & Safety:
* Ensure compliance with the Electricity Act, CEA regulations, state electrical norms, and CPCB guidelines.
* Conduct regular safety audits and risk assessments.
* Enforce adherence to electrical safety protocols and SOPs.
Vendor & Stakeholder Management:
* Coordinate with DISCOMs, OEMs, EPC contractors, and service vendors.
* Manage contracts, negotiations, and SLAs.
* Ensure timely issue resolution and service delivery.
Operational Excellence:
* Develop and implement work plans to improve service quality and efficiency.
* Monitor KPIs (uptime, response time, resolution metrics).
* Drive process standardisation, automation, and scalability.
Team & Training:
* Support training on technical operations, safety, and compliance.
* Guide field technicians and ensure adherence to standards.
* Promote a culture of safety, accountability, and continuous improvement.
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