Azure L1 Consultant

Role Overview

We are seeking a proactive and technically strong Azure L1 Consultant to support cloud operations and incident management across Azure environments. The ideal candidate will have a solid foundation in Azure services, strong troubleshooting skills, and the ability to manage service requests within defined SLAs.

Key Responsibilities

1. Incident & Service Request Management

• Handle L1/L2 support tickets related to Azure services
• Perform troubleshooting and basic root cause analysis
• Ensure timely resolution in line with SLA commitments
• Escalate complex issues to L2/L3 teams or Microsoft support when required
• Maintain accurate documentation of incidents and resolutions

2. Core Azure Fundamentals

• Understanding of Azure global infrastructure (regions, availability zones)
• Manage Resource Groups, Subscriptions, and Management Groups
• Work with Azure Resource Manager (ARM) deployments
• Use Azure Portal, CLI, and PowerShell for operations
• Monitor Azure Service Health and Resource Health

3. Identity & Access Management

• Manage Microsoft Entra ID (Azure AD) basics
• Handle Users, Groups, Service Principals, Managed Identities
• Implement Role-Based Access Control (RBAC)
• Support Privileged Identity Management (PIM)
• Troubleshoot MFA and basic Conditional Access issues

4. Networking

• Manage Virtual Networks (VNet) and Subnets
• Understand IP addressing and CIDR
• Configure NSGs and User Defined Routes
• Support Azure Load Balancer & Application Gateway (basic concepts)
• Work with Azure Firewall rules and VPN Gateway
• Basic understanding of ExpressRoute
• Manage Private Endpoints and DNS Zones
• Use Azure Bastion for secure access

5. Compute, Storage & Platform Support

• Support Azure VM and compute-related issues
• Troubleshoot storage-related problems
• Assist in backup and disaster recovery operations

6. Automation & Platform

• Troubleshoot ARM/Bicep deployment issues
• Handle Terraform state lock issues (basic awareness)
• Support automation runbooks
• Resolve managed identity permission issues

7. Security & Governance

• Support infrastructure-level security practices
• Assist in governance and cost management activities
• Monitor compliance with organizational policies

8. Documentation & Collaboration

• Maintain detailed documentation of incidents and resolutions
• Ensure proper shift handovers with complete logs
• Collaborate with cross-functional teams for issue resolution

Required Skills & Competencies

• Strong knowledge of Microsoft Azure services
• Good troubleshooting and analytical skills
• Basic scripting knowledge (PowerShell / CLI preferred)
• Understanding of cloud networking fundamentals
• Familiarity with ticketing tools and SLA-driven environments
• Good communication and stakeholder management skills

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