Customer Success Manager – US Healthcare

Role: Healthcare Customer Success Manager (RCM)

Budget-Upto 18LPA

Candidates should be from US healthcare (RCM) background.

Key Responsibilities

• Strong expertise in end-to-end US Healthcare Revenue Cycle Management (RCM)
• Maintain accurate customer records and ensure all interactions are logged in CRM (Salesforce, Gainsight)
• Manage renewals, contract timelines, and client communications
• Drive customer satisfaction, value realization, and proactive engagement
• Act as escalation point for contracts, billing, and accounts receivable issues
• Monitor customer health, identify risks, and implement mitigation plans
• Identify growth opportunities and support upsell within existing accounts
• Conduct QBRs, monthly check-ins, and performance reviews
• Improve adoption, workflows, and operational efficiency
• Ensure high client advocacy (NPS, KLAS, references)
• Own end-to-end account accountability including issue resolution and communication
• Handle client escalations effectively in a 24×7 environment

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