Job Title: Network Engineer – Mid-level
Location: Gurugram, Haryana, India
Duration: 12 Months
Work Type: Onsite
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients worldwide.
Job Description
We are seeking a highly motivated Junior Network Engineer who will be responsible for supporting and maintaining the network infrastructure required for our global enterprise. This is a fantastic opportunity to grow your skills in a dynamic, 24×7 remote environment. The successful candidate will be a dedicated, hardworking individual with a drive for success, looking to bring their skillset to help support and drive our organization forward.
Your Impact
- Provide comprehensive support for our global network infrastructure, including monitoring, alert management, and maintenance (patching, upgrades, and tuning).
- Plan, coordinate, and implement network maintenance activities, including patching, upgrades, and performance optimization.
- Manage and support our core network technologies from both proactive and reactive positions. For: Cisco Meraki Switches, Wireless Access Points, Meraki and Palo Alto firewalls, Cisco routers, Global Protect VPN, and Portnox.
- Monitoring services and alerts for: network gear, SaaS services, and perform initial triage for network/SaaS platform issues.
- Managing ticket queues, tickets and escalations
- Lead the setup and configuration of network infrastructure for new office sites from the ground up.
- Act as an escalation point for complex troubleshooting, collaborating with the team and office stakeholders to ensure timely remediation.
- Develop and maintain documentation, runbooks, and support templates.
- Work with a drive for success to ensure the stability and reliability of our network.
- Flexibility to work rotating shifts and when required to respond to escalations outside of your scheduled shifts
Your Experience
- 3-5+ years of experience supporting network infrastructure in a global enterprise environment.
- Solid understanding of network infrastructure and monitoring principles.
- Proven experience with the setup and configuration of new office sites.
- Maintaining ticket queues, tickets and escalations
- Working with IT operations management (ITOM) software that monitors and alerts on an organization’s IT infrastructure, from network devices to servers and applications
- Strong understanding & strong hands-on experience with Cisco Meraki, Palo Alto, Global Protect VPN, and Portnox.
- Excellent communication skills and the ability to collaborate with a globally dispersed team and stakeholders.
- A dedicated, hardworking individual with the flexibility to cover shifts in a 24×7 operation. Which may include an on-call rotation.
- Must have reliable internet for this remote position.
- Looking for individuals to bring their experience and creativity to help drive the business forward.
- BA or BS Degree in Computer Science, Computer Engineering or equivalent experience.
Nice to Haves
- Relevant technical certifications (e.g., CompTIA Network+, CCNA, CCNP).
- Previous experience in a support or NOC environment.
- Experience scripting and automation for network tasks.
- Experience in leveraging AI technologies to assist in your role.
- A bias for action and strong problem-solving skills.
- TekWissen® Group is an equal opportunity employer supporting workforce diversity.
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