Roles and Responsibilities:
User & Application Support
• Act as the primary point of contact for day-to-day user queries, system issues, and functional requests across Deal Management platforms.
• Diagnose and resolve application issues, escalating complex technical problems to development or product teams when required.
• Manage and triage incoming support tickets, ensuring timely response, prioritization, and resolution to maintain system stability. Salesforce & Data Operations
• Perform Salesforce administrative tasks including configuration updates, permission management, role and visibility adjustments, and troubleshooting.
• Execute bulk data operations such as mass updates, data corrections, and cleanup using tools like Salesforce Data Loader.
• Investigate and resolve data integration, synchronization, and data quality issues across Salesforce and connected upstream or downstream systems.
• Monitor system jobs, data pipelines, and error queues, applying remediation steps or escalating issues when necessary.
Stakeholder Enablement
• Collaborate with operations, sales, and finance stakeholders to understand business needs and ensure effective system usage.
• Conduct user training sessions and provide guidance on new features, best practices, and common system workflows.
• Support release cycles by validating new functionality, testing enhancements, and ensuring operational readiness before deployment.
Pay range and compensation package:
• Competitive salary based on experience and qualifications.
Equal Opportunity Statement:
• We are an equal opportunity employer and are committed to creating a diverse and inclusive workplace.
• We encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation,
disability, or any other characteristic protected by law.
Qualification:
• Bachelor’s degree in computer science, Information Technology, or related field.
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