Job Title: Technical Support Engineer L1
Location: Sector-62, Noida
Company: TechRyde Private Limited
Experience: 1 to 3 years (or more)
Employment Type: Full-Time
Shift: US Shift (Night Shift)
Work Mode: 5 days (In-office)
About TechRyde:
TechRyde Private Limited is a leading technology solutions provider, delivering innovative digital transformation services in hospitality and retail space. We empower businesses with cutting-edge software solutions and seamless integrations, enabling enhanced operational efficiency and customer experience.
Job Summary:
We are seeking a technically adept and customer-focused API & Product Support Engineer (L1) to join our dynamic team. This role is ideal for individuals who have hands-on experience with APIs, tools like Postman or Swagger, and a passion for solving customer issues efficiently. You will be the go-to person for providing high-quality technical support and ensuring smooth integration and operation of our software products.
Key Responsibilities:
• Provide technical product support to clients via email, chat, or calls, focusing on API-related issues and product functionalities.
• Perform API testing and troubleshooting using tools like Postman, Swagger, or similar platforms.
• Analyze, diagnose, and resolve integration or application issues in collaboration with internal teams (Engineering, Product, QA).
• Assist customers in understanding and implementing APIs, offering clear guidance and best practices.
• Maintain a deep understanding of the product and its ecosystem to deliver fast and effective support.
• Document common issues, solutions, and create support documentation and knowledge base articles.
• Escalate complex issues to the appropriate technical teams when necessary while maintaining ownership of the case.
• Ensure timely resolution of issues with strong focus on customer satisfaction and communication.
Required Skills and Qualifications:
• 1–3 years (or more) of experience in technical support, API support, or product support roles.
• Strong knowledge of RESTful APIs, API documentation, and integration practices.
• Hands-on experience with Postman, Swagger, or other API testing tools.
• Understanding of software development lifecycle and debugging techniques.
• Excellent verbal and written communication skills to effectively interact with customers and internal stakeholders.
• Strong problem-solving skills and a proactive approach to resolving technical issues.
• Ability to work independently and collaboratively in a fast-paced environment.
Preferred Qualifications:
• Experience with API authentication methods (OAuth, API keys, etc.).
• Familiarity with log analysis and debugging tools. • Prior experience working with SaaS or cloud-based products.
Why Join TechRyde?
• Work on cutting-edge solutions shaping the future of hospitality and retail.
• A collaborative work environment with global clients and diverse projects.
• Growth opportunities and ongoing learning & development support.
• Flexible work culture and a supportive team.
How to Apply:
Send your updated resume to hr@techryde.com with the subject line “API & Product Support Engineer L1- Application”.
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