Sales and Client Coordinator

Job description:

Role Purpose

Responsible for managing client inquiries, coordinating consultations, supporting program sales, and ensuring a smooth front desk experience. The role combines lead handling, customer service, appointment coordination, and sales support to maximize consultation bookings and client conversions.

Key ResponsibilitiesLead Management

• Respond to inquiries received via phone, WhatsApp, social media, website, and walk-ins.
• Capture and record lead information in CRM or lead tracker.
• Qualify inquiries and schedule consultation appointments with the dietitian and doctor.
• Maintain fast response times to maximize consultation bookings.

Appointment Coordination

• Confirm consultation appointments with clients.
• Send reminders to reduce no-shows.
• Coordinate schedules for consultations and therapy sessions.
• Maintain an organized daily appointment calendar.

Front Desk Operations

• Welcome clients and manage check-in procedures.
• Ensure intake forms and consent forms are completed.
• Coordinate client flow between consultations and therapies.
• Handle billing support and issue receipts when required.

Sales Support

• Coordinate with the wellness counsellor during program discussions.
• Share program information and brochures with clients when appropriate.
• Assist in processing program enrollments and payments.
• Maintain follow-up lists for clients who have completed consultations but have not enrolled.

Customer Experience

• Maintain a professional and welcoming front desk environment.
• Address basic client inquiries and direct them to appropriate staff members.
• Ensure client interactions reflect the brand standards of the wellness centre.
• Assist in collecting client feedback, testimonials, and Google reviews.

Marketing Support

• Coordinate with the marketing team or agency regarding incoming leads.
• Capture basic content such as client testimonials or centre activities when required.
• Assist with posting updates or stories on social media if needed.

Required Skills

• Strong communication and interpersonal skills
• Ability to handle client inquiries professionally
• Organizational and scheduling ability
• Basic sales awareness and client conversion support
• Ability to manage multiple client interactions simultaneously

Experience Requirements

• Customer service and sales experience is important
• Experience in clinic, salon, spa, wellness centre, gym, or wellness club preferred
• Prior front desk, clinic coordination, or hospitality experience acceptable
• Familiarity with CRM systems or appointment scheduling software preferred

Personal Attributes

• Professional appearance and grooming
• Confident communication style
• Client-focused mindset
• Ability to remain calm in a fast-paced environment
• Reliable and punctual

Compensation

Salary range based on experience. Incentives may be provided based on consultation bookings and sales support performance.

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Sales: 1 year (Preferred)
• Work Location: In person

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