Community Engagement Associate

Key Responsibilities

• Build and manage strong relationships within the CENTA community.

• Plan and execute engagement initiatives such as webinars, contests, discussions, and recognition campaigns.

• Moderate and grow community platforms (WhatsApp, social media platforms, in-app forums, etc.).

• Identify active community members and convert them into ambassadors or champions.

• Collaborate with marketing, product, and partnerships teams to amplify campaigns.

• Track and report community engagement metrics and share insights for improvement.

• Respond promptly to community queries, feedback, and issues with empathy and accuracy.

• Create and curate content (posts, polls, updates, stories) to maintain regular engagement.

Requirements

• Bachelor’s degree in any discipline (preferably communications, education, or marketing).

• 2–4 years of experience in community management, engagement, or related roles.

• Strong communication and interpersonal skills — both written and verbal.

• Comfortable managing multiple channels and coordinating with cross-functional teams.

• Basic data understanding (Google Sheets/analytics dashboards) to measure engagement.

• Creative thinker with the ability to initiate and execute campaigns independently.

Nice to Have

• Experience working with teacher communities.

• Exposure to tools like HubSpot, Zoho, or community management platforms.

• Understanding of social media trends and engagement strategies.

What We Offer

• Opportunity to work in a fast-growing education ecosystem.

• Collaborative and mission-driven team culture.

• Scope to innovate and experiment with engagement ideas.

• Competitive compensation and growth opportunities.

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