About Our Client
This position is with a large organization in the business services and facilities management industry. The company is known for its robust operational framework and commitment to delivering exceptional services across various sectors.
Job Description
· Lead, mentor, and manage the HR Shared Services team, ensuring the delivery of high-quality support across pre onboarding, employee life cycle, RTW, BGV and HR systems functions.
· Oversee end-to-end HR Ops and TA Admin, data compliance and onboarding processes, ensuring alignment with organizational objectives.
· Ensure compliance with applicable data privacy regulations, including the management of Data Subject Access Requests and other relevant legal frameworks.
· Partner closely with business/HR leaders and HR Business Partners to assess resourcing requirements and provide strategic resourcing advisory.
· Drive enhancements in HR systems and reporting capabilities to improve data integrity, analytics, and operational efficiency.
· Champion continuous improvement initiatives and implement best practices to elevate HR service delivery standards.
· Design, implement, and improve HR processes for efficiency and scalability
· Partner with CoEs, HRBPs, CHROs and external vendors to resolve escalated issues and ensure service continuity
· Monitor and evaluate team performance through established KPIs, SLAs, and quality benchmarks, instituting corrective measures as needed.
· Serve as the principal liaison between the Mumbai Shared Services centre and Global HR stakeholders, facilitating effective communication and collaboration.
The Successful Applicant
A successful Lead – HR Service Delivery should have:
· Demonstrated leadership experience in HR, preferably within a shared services environment supporting Global or EMEA operations.
· In-depth knowledge of respective country employment legislation, compliance mandates, and data privacy regulations.
· Proven track record managing diverse HR functions including TA administration, Pre onboarding – BGV compliance, resourcing, and HRIS management.
· Exceptional communication, stakeholder engagement, and leadership capabilities.
· Strong proficiency with HR Information Systems (HRIS), reporting tools, and HR analytics.
· Aptitude for driving operational excellence and leading organizational change initiatives.
· Ensure adherence to SLAs and KPIs for service delivery.
· Leading regular audits, system testing, and establish require controls
· Manage and develop the Shared Services team, ensuring clarity of responsibilities, training, and growth
· Excellent problem-solving skills and sound decision-making ability.
· 18+ years of HR operations or shared services experience in a global company, including managing Global or EMEA operations from India.
· 5+ years managing diverse teams, preferably in a centralized HR service delivery environment
· Previous experience with Success Factors preferred, but experience with comparable HR systems considered.
· Bachelor’s degree in human resources, Business Administration, or a related discipline; MBA preferred.
· Professional HR certification such as CIPD or equivalent is highly desirable
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