Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
Technical Product Support Specialist – PRISM
About the Role
We are looking for aTechnical Product Support Specialistto join our PRISM team and play a critical role in supporting airline customers and their corporate data needs. This role sits at the intersection oftechnology, data governance, and customer success, requiring strong analytical skills, attention to detail, and a passion for solving complex data challenges.
In this position, you will work closely with airline partners, internal product and engineering teams, and business stakeholders to ensuredata accuracy, compliance, and timely delivery, while serving as a trusted point of contact for PRISMrelated support.
If you enjoy working with datadriven platforms, collaborating across teams, and helping customers succeed in a fastpaced, global environment, this role offers an opportunity to make a real impact.
Key Responsibilities
Product Support & Customer Engagement
Provide endtoend productsupport to airline customers, responding to inquiries related tocontracts, reports, data usage, and PRISM product functionality.
Act as a trusted advisor to customers by offering guidance on best practices for product usage and data interpretation.
Investigate and resolve customer issues efficiently, partnering with product, engineering, and business teams to deliver timely solutions.
Submit, track, and manage customerdriven enhancement requests throughTFSensuring clear communication and followup.
Serve as the primary liaison fordatarelated communicationswhen airlines or corporate customers experience missing, delayed, or inconsistent data.
Data Acquisition, Governance & Quality
Monitor and review data withinData Release Authorizations (DRAs)to ensure compliance and identify manipulated or noncompliant language.
Set up and maintain secure partner datasharing processes, ensuring adherence to established governance and datasharing protocols.
Collaborate closely with airline support desks and primary airline contacts to obtain required data and resolve data availability issues.
Proactively assess data quality, identify anomalies or discrepancies, and drive resolution to maintain data integrity.
Maintain detailed documentation of data monitoring activities, compliance findings, and partner datasharing processes.
Participate in triage, planning, and prioritization meetings to support enhancements that align with customer needs and organizational goals.
Qualifications
Required
Bachelor’s degree in a related fieldorHigh School diploma with relevant technical or travel industry experience.
Experience supportingdatadriven platforms or products, with a strong focus on data accuracy, integrity, and governance.
Proven ability toanalyzedata issues, investigate discrepancies, and performrootcause analysisthrough to resolution.
Strong attention to detail with excellent organizational, timemanagement, and prioritization skills.
Ability to manage multiple requests simultaneously, work under pressure, and support timesensitive airline or customer data needs.
Demonstrated ability to collaborate effectively with crossfunctional teams, including technical, product, and business stakeholders.
Strong customer service mindset with clear, professional written and verbal communication skills.
Proficiency inEnglish(written and spoken).
Preferred
Familiarity withPRISM technology, airline data acquisition processes, or similar data platforms.
Experience supportingairline corporate data, including understanding data flows, validation, and downstream data delivery.
Knowledge ofdata governance and compliance concepts, including DRAs and controlled data access.
Experience working withAPIs, data feeds, reporting tools, or operational support systems.
Travel industry background, particularly within airline, agency, or corporate travel environments.
Experience with travel distribution or reservation systems such asSabre, Galileo, or Amadeus.
Experience handling customer escalations or incidents related todata quality, availability, or delivery.
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.
Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
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