Job Title: Voice Process – Banking
Location: Pune
Max CTC: 6.50 LPA
Experience Required: 3+ Years
Role Type/Shift : Contract/6:30 PM 3:30 AM (US EST hours)
Shift Allowance & Cab Facility: Yes
Company Name: VARITE India Private Limited
About The Client:
An Indian multinational technology company specializing in information technology services and consulting.
About The Job:
- The TM Technical Training Support Assoc shall be responsible for taking business customer servicing calls and providing technical support for Treasury Management products.
- This role is escalated customer support and is considered a Tier 2, advanced technical support for complex problems, support role.
Essential Job Functions:
- Under minimum supervision, performs a variety of assignments that are moderately complex and require detailed knowledge of company and/or department procedures.
- Provides service and product support to the Treasury Management segment via phone and email.
- Responsible for identifying, researching, analyzing and resolving complex problems where multiple non-standard solutions are available.
- Prioritizes service issues and ensures they are completed as first call resolution via a recognized / accepted resolution by the customers.
- Maintains up to date knowledge on products, services, departmental systems and related technology, policies and procedures.
- Perform tasks to mitigate risk by activating and deactivating high risk product services (i.e. teller positive pay, etc.) and reporting potential fraud or suspicious activity.
Qualifications:
- Experience: 3+ yrs
Basic Qualifications:
- Basic computer and Microsoft Excel knowledge
- Excellent spoken and written communication skills
- Ability to learn/teach basic and complex processes
- Willingness to work in a call center environment
Preferred Qualifications:
- Previous call center experience of 1 year or more
- Shift Timings: 6:30 PM 3:30 AM (US EST hours)
How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post.
Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
Unlock Rewards: Refer Candidates and Earn.If you’re not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you’ll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Exp Req – Referral Bonus 0 – 2 Yrs. – INR 5,000 2 – 6 Yrs. – INR 7,500 6 + Yrs. – INR 10,000
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
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