Linux/Cloud Support Engineer

Location: Noida

Job Type: Full-Time

Industry: Web Hosting / Cloud Infrastructure / SaaS

About the Role

We’re seeking a proactive and technically skilled Linux / Cloud Support Engineer to join our team. You’ll manage, optimize, and troubleshoot Linux-based servers and cloud environments, ensuring seamless uptime and top performance for global clients. The role demands ownership, deep technical curiosity, and the ability to handle high-impact infrastructure projects.

Key Responsibilities

• Administer and troubleshoot Linux servers (Ubuntu, CentOS, Debian) across hosting and cloud platforms.
• Diagnose and resolve performance, load, I/O, service, and network issues.
• Deploy and tune LAMP/LEMP stacks (Apache, Nginx, PHP-FPM, MySQL/MariaDB).
• Monitor systems with Zabbix, Prometheus, Grafana, and proactively act on alerts.
• Perform log analysis (syslog, journalctl, secure, application logs) for incident resolution.
• Apply security patches, OS updates, and implement hardening best practices.
• Automate tasks and server maintenance using Bash, Ansible, or Python.
• Support cloud migrations and setups across AWS / DigitalOcean / similar providers.
• Configure networking, firewall, and load-balancing for high-availability environments.
• Manage hosting control panels (cPanel, Plesk, Webmin, Virtualmin).
• Create and maintain technical documentation, RCA reports, and internal KBs.
• Provide direct client support via email, ticketing, and chat—resolving escalated cases independently.

Technical Expertise

• Operating Systems: Ubuntu, CentOS, Debian
• Web Stack: Apache, Nginx, PHP-FPM, MySQL/MariaDB
• Monitoring: Zabbix, Prometheus, Grafana
• Automation / Scripting: Bash, Ansible, Python (basic)
• Security: iptables, firewalld, SSL/TLS, OS hardening
• Virtualization: KVM, LXC, Docker (optional but preferred)
• AWS Cloud Services:
• Compute & Storage: EC2, EBS, S3
• Scaling & Load Management: Auto Scaling, Load Balancer (ALB/ELB)
• Networking & CDN: Route 53, CloudFront
• Monitoring & Logging: CloudWatch
• DevOps / CI-CD: ECS, ECR, CodePipeline, Lambda
• Database: RDS

Requirements

• 2–4 years of experience as a Linux / Cloud Support or System Engineer
• Proven skills in Linux server administration and troubleshooting
• Familiar with AWS and virtualization technologies
• Comfortable in 24×7 or rotational shifts for global client support
• Strong communication and client-handling ability
• Prior experience in ticket-based support systems

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