NRG Foods is a leading global exporter, supplier, and distributor of premium Indian ethnic foods and groceries, renowned for its extensive portfolio and expertise in international trade. With a wide range of products that includes staple items such as rice, atta (flour), lentils, spices, soups, sauces, beverages, and snacks, NRG Foods caters to diverse consumer needs across the globe. The company also supplies personal care products, kitchen utensils, and various commodities, ensuring a comprehensive offering for every market.
In addition, NRG Group of Companies is a fast-growing, global FMCG and EXIM (Export-Import) enterprise with operational offices in Ireland, Netherlands, and India. Over the past decade, the company has developed a robust network, managing relationships with suppliers and customers worldwide. The Indian office handles all finance and accounting-related functions, ensuring seamless financial operations across its global footprint. This international presence and streamlined operations position NRG Foods as a leader in the global FMCG sector, with the agility to adapt to dynamic market conditions and deliver consistent value to clients around the world.
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Job Description:
Title: Executive – Sales Support.
Location: Uppal, Hyderabad.
Job Type : Full time.
Educational Qualifications
- Bachelor’s degree in Business Administration, Marketing, Commerce, or a related field
Required Skills
- Strong verbal communication skills in English; additional Regional language (Telugu, Hindi OR Punjabi) proficiency is mandatory.
- Confidence in outbound calling and engaging with international customers
- Ability to handle objections and conduct structured sales conversations
- Proficiency in CRM tools, preferably Zoho CRM
- Familiarity with WhatsApp Business/WATI, email communication, and basic Excel
- Good understanding of FMCG sales cycles, wholesale customers, or B2B sales processes
- Strong attention to detail in CRM data management and follow-ups
- Ability to coordinate effectively with cross-functional teams
- Target-driven, self-motivated, and disciplined in follow-ups
- Strong organizational skills with a customer-centric and problem-solving mindset
- Ability to work in a fast-paced, dynamic environment
Responsibilities
- Engage with inbound leads from digital platforms such as WATI, social media, and email
- Manage and maintain accurate customer data and lead status in Zoho CRM
- Conduct outbound sales calls to EU customer databases (approx. 40 calls per day)
- Promote company brands through calls, emails, and WhatsApp communication
- Clearly explain product offerings, pricing, and ordering processes to customers
- Act as the primary point of contact for customer queries and ensure timely resolution
- Escalate complex issues to relevant internal teams when required
- Follow up with customers for pending documents, product lists, and registration completion
- Maintain regular engagement with active and inactive customers to drive repeat business
- Coordinate with Accounts for customer registration validation and invoice-related queries
- Liaise with Finance for basic credit checks and onboarding support
- Assist internal teams with quotation preparation as needed
- Support logistics coordination by facilitating communication between customers and transport partners
- Assist in quality checks such as label translations for EU markets (as required)
- Collect and organize initial sourcing requirements from EU clients
- Manage and route UK-region leads to the designated internal stakeholder
Preferred Experience
- 1-3 years of experience in telesales, inside sales, or customer support, preferably in FMCG, food distribution, or B2B sales.
- Prior experience handling EU or UK customers is an advantage.
Personal Attributes
- Target-driven and self-motivated.
- Organized, disciplined, and consistent with follow-ups.
- Customer-first mindset with a problem-solving approach.
- Comfortable working in a fast-paced, growing organization.
What We Value:
- Professional stability and longevity in previous roles.
- Strong cultural alignment with our brand and company values.
- Ability to work collaboratively across teams and time zones.
What we offer:
Healthy Work-Life Balance
Retention & Privilege Policies
Open-Door Culture
On-Time Salary Assurance
Positive & Supportive Workplace
Comprehensive Provident Fund (PF) Benefits
Health & Insurance Coverage
Global Exposure Opportunities
Structured Career Growth Path
Retirement & Long-Term Benefits
Dynamic, Fast-Growing Global Organization
…