Quality Assurance Member | Remote | Luxury Travel

We are a remote-first, globally distributed team and welcome applications from exceptional candidates around the world. Hiring decisions are based on experience, capability, and alignment with our standards not geography

About Ascend

Ascend helps founders, investors, and executives book international business and first-class flights at rates that are typically 30-80% below what you would find on a regular booking site. We combine smart, proprietary booking methods with round-the-clock personal service delivered over WhatsApp.

We have grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and 5x’d our revenue year-over-year. We are at $22M+ ARR and growing fast. Our mission is to make first-class travel accessible to the people who are shaping the world.

Our clients are founders, investors, and senior executives who expect fast, accurate, and polished service. They do not chase confirmations. They trust us to get it right every time.

The Role

We are hiring a Quality Assurance Member to be the final check on every client-facing booking before it leaves Ascend.

Before any client receives their itinerary or invoice, the booking goes through you. Your job is to review each booking end-to-end: check that the flight details are correct, that the invoice amount matches what was agreed, that the payment is confirmed, and that what we are about to send to the client is accurate and well-written. If anything is off, you log it and escalate it to your QA Team Lead immediately. You do not approve a booking until it is right.

Every booking you sign off on represents Ascend’s promise to the client. Getting that final check right is the whole job.

What You’ll Do

Final QA Execution

• Review every booking assigned to you by your QA Team Lead before it goes to the client
• Check each booking across all the relevant tools: the client’s trip record, the invoice, the payment status, and the client message that is about to be sent
• Confirm that everything is consistent: the same passenger details, the same flight information, the same amounts appear correctly in every system

Multi-Platform QA Checks

• Client trip record: check the passenger name, date of birth, flight routing, seat assignments, meal preferences, frequent flyer number, and any extras that were arranged
• Invoice: verify the amount, client details, and that it links correctly to the right booking
• Client message history: read through recent communications to confirm they are accurate, appropriate in tone, and consistent with the booking data

• Task records: confirm that all required fields are completed and the booking status is up to date

Record Maintenance and Escalation

• Log your QA outcome in the task record and notify your Team Lead when each review is complete
• If you find anything that does not look right, flag it to your QA Team Lead immediately with a clear description of the issue. Do not approve the booking until the issue is resolved
• Once a correction has been made, re-check the relevant fields before marking the booking as QA-approved
• Keep records clean, complete, and fully updated before your shift closes

What You Bring

Must Have

• 2+ years in a quality assurance, data verification, travel operations, or similar role where your core responsibility was finding errors and ensuring records were accurate before they reached an end customer
• An eye for detail that is consistent, not just occasional: you check carefully even when you are busy and even when the last ten bookings were fine
• Clear, direct communication: when you find an issue, you describe it accurately so the right person can fix it quickly
• Ability to work across multiple tools at the same time without losing track of which booking you are on or what you still need to check

Nice to Have

• Background in luxury hospitality, premium travel, or high-touch client service
• Familiarity with task management platforms, billing tools, or CRM systems
• Experience reviewing client-facing communications for tone and accuracy A genuine interest in process quality and continuous improvement

You do not need to check every box. If you have 80% of the skills and the drive to learn, we want to hear from you.

Why Ascend

Clear Growth Path

The progression here is: Quality Assurance Member to Quality Assurance Team Lead to Concierge Manager. We promote from within based on performance. The precision and platform knowledge you develop in this role are the exact foundations of the team lead role above you.

Build, Don’t Just Execute

We are actively refining our QA process. When you notice a pattern of the same type of error appearing across bookings, or a step in the process that creates unnecessary confusion, we want to hear it. Your observations feed directly into how we improve.

Real Support

• A QA Team Lead who assigns your work, reviews your flags, and is available when you need support on a complex case
• Weekly briefings, mock QA drills, and service recovery simulations to keep you sharp
• Regular one-on-one conversations with clear, specific feedback on your performance

Work-Life Balance

• You will know your shift schedule in advance
• Shift handovers are clean and structured
• A global team with talented colleagues across continents

What Success Looks Like

First 90 days: Every booking assigned to you has been reviewed and the outcome logged before your shift ends. Your QA accuracy rate is at or above 99%. All records in every system are clean and consistent. You are flagging issues clearly, escalating promptly, and building a reputation as someone the team can depend on to be thorough.

Within 6-12 months: You are handling more complex or high-value bookings with confidence, contributing process observations to the team, and demonstrating readiness for the Team Lead role.

Our Values

• Customer Obsession: We win when our customers win
• Urgency with Impact: Clients expect answers in minutes, not hours
• Radical Candor: Honest, direct, respectful feedback builds trust
• Ownership: If something breaks, we fix it
• Relentless Excellence: Good enough is never enough

Why You’ll Love This Role

This is perfect for someone who:

• Gets real satisfaction from catching errors that others missed and knowing the client experience is better for it
• Wants a role where their attention to detail is not just appreciated but is the whole point
• Is excited to work in a fast-moving, high-standard environment where quality is measured and visible every shift
• Sees a clear path to team leadership and wants to build toward it methodically
• Enjoys working across multiple systems and finding the moments where the data does not quite add up

Ascend is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

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