MLOps Engineer

Title: MLops Engineer

Location: Bangalore (SDC) – Bagmane Tech Park

Work mode: Onsite Position

Required / Mandatory Knowledge/Skills:

• Foundational understanding of automation concepts, workflow orchestration, and event-driven operations

• Basic scripting ability (PowerShell, Shell, Python, or JavaScript)

• Familiarity with AI/ML concepts, LLM outputs, and how models interact with operational processes

• Ability to support intake workflows, request routing, and ticket categorization

• Understanding of cloud-native automation services (AWS Lambda, API Gateway, Step Functions)

• Ability to validate workflow runs, identify failures, and escalate issues

• Comfort with data collection, cleansing, and preparation for model tuning

• Ability to review automation logs and telemetry signals for anomalies

• Experience documenting runbooks, process flows, and SOPs

Preferred Knowledge/Skills:

• Supports maintenance of MSKAssist intake workflows and routing logic

• Supports analysis of routing efficiency, SLA alignment, and user experience data

• Supports AI feature improvements such as request classification, KB integration, and model feedback loops

• Supports monitoring of AI interactions, completion rates, and adoption metrics

• Supports development of simple dashboards for automation insights and usage reporting

• Supports discovery of automation opportunities across IT operations

• Supports documentation of process flows and technical requirements

• Supports development of proof-of-concept automations.

• Supports workflow execution monitoring, failure escalation, and optimization activities.

• Supports scripting tasks for provisioning, patching, and repetitive IT activities.

Minimum Degree Required: Bachelors

Degree Preferred: Bachelors or master’s in science, Computer Science, Engineering

Certifications Required: None

Certifications Preferred: AWS Cloud Practitioner; Azure Fundamentals; ITIL Foundation, Terraform, Ansible, ServiceNOW Developer, AI Certifications (Langchain, Langgraph, AWS AI), React, Amelia Platform.

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