Senior Manager – Online Sales
Location: Delhi (managing online sales & lead flow across Delhi, Hyderabad & Gurgaon)
Reports to: Head of Online Sales
About AMARIS
AMARIS is a bold, globally inspired fine jewelry brand, known for its unapologetic glam and strong digital presence. With thriving stores in Delhi, Hyderabad, and Gurgaon – and a fast-growing online community – we’re creating a seamless luxury experience across both worlds.
Role Overview
As Senior Manager – Online Sales, you will lead AMARIS’ digital sales operations end-to-end. Beyond driving conversions from Instagram, WhatsApp, and the AMARIS website, you will ensure that delivery, fulfillment, and customer experience are flawlessly executed. This is a leadership role for someone who can scale online revenue, lead a team, and align all operational touchpoints—from lead generation to product delivery—into a seamless luxury experience.
Key Responsibilities
1. Online Sales Leadership & Revenue Ownership
○ Lead and scale AMARIS’ online sales channels (Instagram DMs, Interakt/WhatsApp, website chat).
○ Personally handle select VIP clients while coaching the team to maximize conversions.
○ Own and exceed monthly online revenue, conversion, and retention KPIs.
○ Build long-term client portfolios, with repeat purchase and upsell strategies.
2. Team Management & Development
○ Manage and mentor a team of online sales executives across locations.
○ Define targets, conduct performance reviews, and run luxury sales training.
○ Foster a high-performance culture with structured incentives and dashboards.
3. Operations & Customer Experience Alignment
○ Ensure end-to-end sales operations: from order confirmation to payment, packaging, dispatch, and final delivery.
○ Partner with logistics, store, and operations teams to guarantee timely, error-free deliveries.
○ Resolve escalations quickly, ensuring a premium customer journey at every stage.
○ Monitor NPS/feedback loops and build processes to elevate customer satisfaction.
4. Lead Triage & Escalation
○ Create SOPs for routing leads by geography, product category, or ticket size.
○ Track hybrid/high-value leads routed to stores and ensure follow-through.
○ Personally own escalations for VIPs and sensitive customers.
5. CRM Ownership & Data Hygiene
○ Oversee CRM (Kylas) accuracy, with complete lead notes, follow-ups, and conversions.
○ Build and maintain dashboards to track leads, sales health, and repeat customer engagement.
○ Ensure “Hot Lead” and “VIP Client” trackers are always updated for team action.
6. Reporting, Insights & Growth Strategy
○ Submit weekly/monthly reports on conversion rates, pipeline health, and delivery SLAs.
○ Identify bottlenecks in the sales-to-delivery cycle and propose fixes.
○ Share customer insights with marketing and merchandising to shape campaigns and assortments.
○ Drive new initiatives to boost digital sales efficiency and customer delight.
Who You Are
● 6–8 years of experience in digital/online sales with strong exposure to luxury, fashion, jewelry, or other high-ticket categories.
● Proven team leadership experience, with a track record of building and managing sales teams.
● Strong understanding of sales operations & fulfillment workflows.
● Experienced in handling escalations, customer experience metrics, and delivery partnerships.
● Hands-on with CRM tools (Kylas preferred) and comfortable with sales analytics.
● Customer-obsessed, highly organized, and able to juggle multiple priorities across regions.
To Apply Send your resume and a note on your proudest example of leading an online sales + operations team to success (revenue + customer experience) to .
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