About the Role
As a Senior Operational Process Analyst, you will use advanced problem-solving skills and multiple operating environments to support research design and assignments within change or configuration management processes. You will be responsible for creating, distributing, generating, and maintaining analysis reports that assist with continual service improvement and coordinating adherence to global change and configuration policy.
Responsibilities
Drive adherence to the global change and configuration management process.
Lead process improvement activities.
Conduct testing of service management tools and write process use cases.
Review all production changes for compliance with global change and configuration policies.
Develop modifications and enhancements to global change and configuration policies.
Provide training on change management and tool utilization.
Manage the Change Advisory Board (CAB).
Identify tool improvements for streamlining processes.
Requirements
Strong knowledge of batch processing.
Excellent written communication skills.
Strong change management skills.
Understanding of change request processes.
Experience providing analytical support for system interfaces.
Ability to escalate issues using good judgment.
We welcome candidates with diverse backgrounds. If you have the skills mentioned above, we encourage you to apply, even if you do not meet all criteria.
…