Job Description:
• Deploy Process Discovery for the identified pool / tower / team
• Spearhead Continuous / Process Improvement projects
• Assess process complexity and implement standard & reliable frameworks to measure and improve Efficiency (Productivity & Capacity Utilization)
• Conduct Quarterly Assessments across teams to assess the OE Maturity penetration, work closely with the teams in creating 30/60/90 days action plans and improve the maturity as deemed required
• Build a strong working relationship with the stakeholders starting from Leads to Managers to OG, Tower & Cluster head and drive OE agenda through a strong Governance process
• Spearhead and lead improvement initiatives partnering with other OE team members and Automation COE team ably supporting deployment of cutting- edge leading technology solutions
Profile Description:
• Trained in Lean Six Sigma Blackbelt (or) Certified Lean Six Sigma Greenbelt professional from a reputed institution
• Minimum 5 years of overall Work experience out of which 2 to 3 years of experience in Continuous Improvement / Delivery Excellence / Operational Excellence / Performance Excellence role with a mandatory exposure and experience in deploying / implementing Process Discovery / Task Mining preferably from services industry (BPO / Shared service Centre / Global business services)
• Work with cross functional team (Internal & Stakeholders) to understand process nuances and should posses the ability to execute projects as per the agreed timelines
• Work along with Operations, OE & Automation CoE team to spearhead Process Discovery recommendation implementation
• Exposure to Process Discovery & mining practices is mandatory
• Exposure to leading Technology / RPA solutions will be an added advantage
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