People success Lead

The People Success Lead at GreyLabs is a builder’s role at its core.

This role sits at the intersection of People Operations and People Partnering, designed for someone who enjoys building from scratch, iterating fast, and owning outcomes end-to-end.

You’ll work closely with the Director – People & Culture to co-create people systems, processes, and experiences that support GreyLabs’ rapid growth and evolving culture.

This is a role for someone who enjoys thinking, building, scrapping, rebuilding, and improving – continuously.

What You’ll Do:

People Operations & Core Foundations

• Own and run end-to-end People Operations across the employee lifecycle (onboarding, documentation, HRIS, policies, exits)
• Build, document, and scale HR processes, SOPs, and internal playbooks
• Partner with Finance and external vendors on payroll, benefits, and statutory compliance
• Ensure data accuracy, operational hygiene, and seamless execution

People Partnering & Employee Experience

• Act as a trusted people partner to managers and teams
• Support performance conversations, feedback cycles, and team effectiveness
• Drive engagement initiatives, employee listening, and culture programs
• Be a strong point of contact for employee queries, context, and resolution

Communication, Creativity & Enablement

• Create internal communication assets, decks, and people playbooks
• Use tools like Canva (or similar) to design clear, engaging, and effective content
• Simplify complex people processes into easy-to-use guides for employees and managers

Thought Partnership & Ownership

• Brainstorm, challenge ideas constructively, and co-build solutions
• Bring structured thinking, creativity, and execution rigour to people challenges

Who This Role Is For

• 3 – 7 years of experience in People Ops, HR Ops, or HRBP roles
• Prior experience in startups or high-growth environments is a strong plus
• Someone who enjoys building before polishing
• Comfortable working without rigid playbooks
• High ownership mindset with strong execution capability
• Creative thinker with solid operational fundamentals
• Clear, empathetic, and practical communicator

What Will Help You Thrive at GreyLabs

• Comfort with ambiguity and fast-moving environments
• Ability to manage multiple priorities and switch contexts easily
• Strong judgement and decision-making skills
• Bias for action and continuous improvement
• Genuine interest in building meaningful employee experiences

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