About McDonald’s:
One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald’s global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.
Role Title – Manager, Business Process Management (OTC)
At McDonald’s, we believe that our success begins and ends with our people. We are committed to fostering an inclusive culture where every employee can thrive and contribute their best.
McDonald’s has an exciting opportunity for a Manager, Business Process Management (OTC). This role is responsible for executing assigned finance processes at the operational level within the Order-to-Cash (OTC) tower and monitoring process performance at a global level. The Manager ensures process accuracy, timeliness, and compliance, acts as a secondary liaison for market and corporate finance teams and supports issue resolution and escalation of complex problems. The position also maintains process documentation and supports knowledge management to enable consistency and continuous improvement across markets and functions.
The candidate is expected to reside in Hyderabad, India.
Key Responsibilities:
- Executes assigned finance processes (OTC) at the operational level, ensuring accuracy, timeliness, and compliance.
- Monitors process performance globally and identify opportunities for improvement.
- Acts as a secondary liaison for market and corporate finance teams to support day-to-day operations.
- Supports issue resolution and escalates complex problems to the Director, Business Process Management.
- Maintains process documentation and ensures updates are reflected in knowledge management repositories.
- Partners with cross-functional teams to identify process gaps and recommend improvements.
- Monitors performance metrics and supports reporting for operational effectiveness.
Knowledge and Skill Requirements:
- Bachelor’s degree in accounting, Finance, Business Administration, or related field.
- Professional certification (CPA, CMA, or equivalent) preferred.
- Minimum of 5+ years of experience in finance operations or process management.
- English Proficiency (written and verbal IRL Level 4).
- Strong understanding of OTC processes and ERP systems.
- Ability to execute operational tasks with precision and consistency.
- Effective communicator with strong problem-solving skills.
- Experience supporting issue resolution and maintaining compliance standards.
- Familiarity with knowledge management tools and documentation practices.
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