About CIBC India:
CIBC India is a technology and operations hub in Hyderabad, where you’ll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether you’re driving innovation in digital banking or streamlining client onboarding, you’ll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the center of what we do: you’ll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging. We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If you’re ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.
What You’ll Be Doing (Position Summary):
Reporting into the Director, Learning Advisory, the Sr. Specialist, Talent Development provides support in the planning, organization, assessment, development and implementation of key instructor-led learning initiatives in the Talent Development. The Sr. Specialist, Talent Development is accountable, in partnership with the Sr. Learning Advisor, for delivering on the following key accountabilities and providing direct support to the Leadership Team on any other matters related to the successful management and operation of the team.
At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.
How You’ll Succeed (Responsibilities):
Producer – present for the delivery of instructor-led session.
- Attend assigned sessions virtually and ensure learners have an exceptional virtual experience during the class / program (i.e manage camera, mute participants when necessary, point-of-contact the resolve any experience issues).
- Manage all incoming questions, consolidate on the fly and call out the question(s) to the speaker to answer.
- Where necessary, manage the flow of the session, by driving the deck during the sessions, monitoring timing / agenda and minimize disruptions.
- Provides technical assistance for instructor and learners during sessions.
- Send digital materials pre and post-session to all attendees (recorded sessions, communication on post-learning recommendations, job aids / guides to sustain the learning).
Measurement and Reporting:
- Keeping team apprised of any roster issues and making recommendations to address.
- Identify risks in current processes and bring them to the attention of the team.
- Gather and consolidate feedback results (where applicable) and submit to appropriate teams for further analysis and / or reporting.
- Identify continuous improvement opportunities.
Business Relationships:
- Attend and participate in project planning meetings to ensure alignment on run sheet for assigned sessions; provide feedback and recommendations (where applicable).
- Point of contact for instructor to answer any questions they may have prior to the session.
- Single point of contact for participants pre and post session.
- Learner Experience – support the mandate to ensure best in-class experience.
- Set up classes in Workday Learning.
- Manage rosters of people registering, cancelling, attending and completions.
- Ensure technology internal / external will work prior to each session.
- Send out communications’ pre-session (directions, dietary, etc.).
- Schedule / source internal instructors where applicable.
- Manage the processing of all vendor invoices and reconcile the budget each quarter.
Experience: 4+ years of experience
Who You Are (Skills / Qualifications):
Must Have Skills:
- Excellent relationship building skills with the ability to influence stakeholders from varied backgrounds, differing priorities and over which you do not have direct authority.
- Ability to understand issues and concepts related to new and evolving business needs; can get up to speed quickly with regard to new subject matters and able to deal with changing circumstances.
- Strong organizational skills, sufficient to develop project / work plans and coordinate the delivery of initiatives across business and organizational lines.
- Ability to manage workload in an ambiguous environment while under tight timelines.
- Problem solving skills sufficient to analyze information and formulate responses to problems and issues.
- Communication and interactive skills to convey factual and conceptual information on issues requiring detailed explanation / interpretation and communicate effectively at all levels in the organization.
- Strong proficiency in Excel (formulas, PivotTables, conditional formatting).
- Strong verbal and written communication and presentation skills (excellent ability to build executive presentations using PowerPoint).
What CIBC India Offers:
At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.
- We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and Moment Makers, our social, points-based recognition program.
- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide.
- We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development.
Privacy:
By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, as described in the Candidate Privacy Statement.
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