Senior Data Analyst

Our ideal candidate will have a proven track record of delivering high-quality results while managing multiple priorities. As a Senior Data Analyst, you will play a key role in ensuring the service level agreements for various programs are met.

Main Responsibilities:

• Manage and analyze call/chat volume, daily attendance, and program break schedules to optimize operational efficiency.
• Create metrics and targets for services, working closely with cross-functional teams to drive business growth.
• Analyze delivery processes to identify areas for improvement and develop strategies for process enhancement.
• Develop innovative solutions to improve customer experience through data-driven insights.

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