ServiceNow Developer- ITSM

Company: DigiHelic Solutions Pvt. Ltd.
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Location: Mumbai
Job Description:

ServiceNow Developer

Job Description:

Experience: 4–8 Years

Location: Hyderabad

Designation: Senior Consultant

Job Description:

  • Implement ServiceNow Performance Analytics (PA), Virtual Agent (VA) solutions.
  • Configure and customize Service Portal, Service Catalog, and UI components.
  • Design KPIs, indicators, scorecards, dashboards, and reports.
  • Develop and manage integrations between ServiceNow and third-party systems.
  • Enable data-driven insights for ITSM processes.
  • Work with stakeholders to define metrics and benchmarks.
  • Ensure data accuracy, UI/UX best practices, and effective data visualization.

Required Skills:

  • ServiceNow Performance Analytics
  • Virtual Agent
  • Service Portal
  • Service Catalog
  • UI Configuration & Customization
  • ServiceNow Integrations (REST/SOAP APIs)
  • Reporting & Dashboards

Strong ITSM Process Knowledge

Posted: February 26th, 2026