Operations Consultant (Projects and Experience)

Job Description

As an Operations Consultant (Projects and Experience), you will mentor Livepreneurs on different skills. You will be responsible to maintain a good customer experience throughout the project timeline in the design & operations stage.

You will be responsible to make every Livpreneur successful. You will work with the different functions to constantly provide insights to improve processes for Livprenuers.

• Understand drawings (2D/3D) of all disciplines (Civil, Electrical, Plumbing, Carpentry, etc).
• Identify design discrepancies and foresee execution risks.
• Validate & review work orders, BOQs, drawings.
• Prepare detailed project execution schedules highlighting interdependencies of various tasks.
• Auditing the site work by doing regular site inspections as well as monitoring remotely with quality control.
• Ensuring that all quality and timeline related requirements are met.
• To ensure timely site updates are available to the customer from Livpreneurs.
• A bridge between Livpreneurs & Customers during design to project execution stage.
• Updating of project trackers & summaries.
• Manage a team of 5 to 10 Livpreneurs in a city or region.
• Analyze data to identify performance bottlenecks, devise corrective solutions, and own implementation end-to-end.
• Be the quality custodian of your Livpreneurs projects ensuring the superlative customer experience.
• Identify Livpreneur’s specific challenges that may aid or hamper their performance and devise solutions around them.
• Work with internal functions on key initiatives such as SOPs, pricing and new initiatives.

Job Requirement

• Management Graduate/Construction management, preferably from a Tier I/Tier II Institute.
• Strong Project Management/Engineering/Architecture background is a must with 2+ years of experience.
• Must have experience in handling at least 15+ renovation projects.
• Have a deep appreciation and understanding of site execution for home renovations.
• Ability to assess design feasibility, visualize on-site conditions and foresee execution risks.
• Process-driven project management professionals with quick problem-solving skills.
• Excellent interpersonal and communication skills.
• Proactive and capable of prioritizing work.
• Extremely high level of ownership and learning aptitude.
• Past experience in managing project management/operations is a core requirement for this role preferable if worked with ops-focused startups.
• The high degree of comfort on Excel/Google Sheets and strong data analysis skills.

…