Business Analyst – IT / Applications
Location: Bangalore, India (Hybrid – Office & Home) Employment Type: Contract (6 months, extendable) Experience Level: Mid-Level
We are recruiting on behalf of a technology organization seeking a Business Analyst to support business applications, process improvement initiatives, and stakeholder coordination across IT and shared services teams.
About the Role
The Business Analyst will work closely with business users and technical teams to gather requirements, support system enhancements, and ensure the successful delivery of applications and process improvements. The role combines requirements analysis, testing, documentation, and application support in a fast-paced IT environment.
Key Responsibilities
Requirements Gathering & Analysis
Work with stakeholders to understand business needs and improvement opportunities
Document functional requirements, workflows, and use cases
Analyze existing processes and recommend enhancements or automation opportunities
Project & Change Management
Participate in solution design discussions with technical teams
Support change requests and system enhancements from requirement to deployment
Assist in planning, testing, and rollout of new features or upgrades
Coordination & Communication
Act as a liaison between business teams and technical teams
Facilitate workshops, meetings, and requirement sessions
Coordinate with internal stakeholders and external vendors
Application Support
Provide application support and assist with issue resolution
Manage tickets using ITSM tools (e.g., ServiceNow or similar)
Support UAT coordination, user access management, and post-deployment validation
Documentation & Quality Assurance
Maintain documentation such as SOPs, process maps, and requirement documents
Prepare and execute test cases and track defects
Ensure delivered solutions meet business and quality standards
Data & Reporting
Perform basic data analysis, validation, and reporting
Support audit and compliance activities when required
These responsibilities align with the Business Analyst scope described in the role brief.
Job Description – BA
Requirements
Bachelors degree in IT, Business, Computer Science, or related field
Experience as a Business Analyst or similar role
Strong communication and stakeholder management skills
Experience translating business requirements into functional specifications
Strong analytical and documentation skills
Ability to manage multiple tasks and deadlines
Preferred Qualifications
Experience with ITSM tools such as ServiceNow
Knowledge of SQL, Excel, or reporting tools
Experience supporting system implementation or application support projects
Key Skills
Requirements analysis
Business process mapping
UAT and testing support
Stakeholder management
Documentation and reporting
Application support
How to Apply
Please apply with Resume.
Qualified candidates will be contacted with additional details about the client and next steps.
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