Company Overview
Isoftronics, an IT services and consulting firm headquartered in Chennai, specializes in delivering technology solutions and expert advice to optimize business operations. With a team of 11-50 dedicated employees, the company is a leader in providing strategic IT guidance and maintaining efficient IT infrastructure. For more information, visit our website.
Job Overview
We are seeking a motivated junior level Telecaller to join our team at Isoftronics in Chennai. This full-time position requires 1 to 3 years of experience in telecalling. The ideal candidate will use their telesales skills along with their proficiency in CRM software to enhance customer relationship management.
Qualifications and Skills
- Must have experience in CRM software to efficiently manage client interactions and data (Mandatory skill).
- Proficient in telesales techniques to effectively engage potential customers and close sales (Mandatory skill).
- Demonstrated ability in customer relationship management to maintain long-term customer satisfaction (Mandatory skill).
- Excellent active listening abilities to understand customer needs and address their inquiries.
- Skill in lead generation to identify and convert potential clients into sales opportunities.
- Experience in cold calling to connect with prospects and introduce our services.
- Data entry accuracy to ensure precise documentation of client information and interactions.
- Proficient in objection handling to overcome client resistance and ensure positive outcomes.
Roles and Responsibilities
- Contact potential or existing customers to inform them about our IT services using telesales techniques.
- Answer questions about the company’s offerings and address any customer concerns promptly.
- Maintain and update customer database using CRM software to ensure accurate client information.
- Generate leads by researching potential clients and understanding their business needs.
- Understand customer requirements and pitch suitable solutions to drive sales.
- Handle customer objections using effective communication to maximize conversion rates.
- Work collaboratively with marketing and sales teams to align on strategies and goals.
- Meet daily and monthly performance targets set by the team manager.
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