Senior CRM
We are seeking a highly motivated and experienced Senior CRM to oversee customer relationship management, upsell services, manage center operations, and lead client-centric projects. The role requires strong communication, problem-solving, and leadership skills to enhance customer experience, increase revenue, and ensure smooth functioning of coworking centers.
Key Responsibilities
-Customer Relationship Management
Build and maintain strong relationships with members and corporate clients.
Handle client onboarding, renewals, escalations, and feedback.
Drive customer satisfaction and retention through proactive engagement.
-Upselling & Revenue Growth
Identify opportunities for upselling and cross-selling coworking products (meeting rooms, virtual offices, additional seats, event spaces).
Achieve revenue growth targets through strategic client engagement.
Create proposals and pitches for client upgrades and value-added services.
Center Management
Oversee daily operations of coworking centers.
Ensure adherence to service standards, facilities maintenance, and safety protocols.
Manage front-desk, housekeeping, and vendor teams for smooth center functioning.
Monitor occupancy levels, billing, and collections.
-Project & Event Management
Coordinate client events, community engagement activities, and networking sessions.
Work with internal teams for expansion projects, fit-outs, and center launch activities.
Track project timelines, budgets, and deliverables.
-Reporting & Analysis
Maintain CRM dashboards and generate regular reports on client satisfaction, renewals, and revenue performance.
Analyze customer insights to improve service delivery and upsell opportunities
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