Job Title: Customer Experience Specialist
Location: Gurgaon, India
About noon
We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a Customer Experience Specialist who can help us move even faster.
noon’s mission: Every door, every day.
What you’ll do:
We’re looking for candidates who thrive in a fast-paced, dynamic start-up environment. We’re searching for problem solvers, people who operate with a bias for action and have a deep understanding of the importance of resourcefulness over-reliance.
Key Responsibilities:
- Engage with customers via Email and receive Inbound, make outbound calls to maintain and preserve customer experience.
- Responsible for providing successful end-to-end resolution to customer complaints.
- Identify critical cases that require faster closures and ensure the right resolutions are given on the cases keeping customer experience intact.
- Identify potential trouble spots in cases requiring management attention and escalating to ensure closure of the cases are given the right resolution within the timelines.
- Ability to sense customer annoyance and frustration from the conversation and contain the situation showing proactiveness, urgency and follow up with respective stakeholders for a resolution.
- Should follow a deep dive approach – Complete analysis on case study before concluding any resolution.
- Attention to detail and end-to-end understanding of processes and procedures in validating customer complaints and understanding complaint’s criticality.
- Accurately capture and document contact ticket data and maintain data integrity.
- Follow up with other departments such as tech, commercial, and ground operations teams using different internal channels.
- Sense of urgency while dealing with customer concerns and a very high level of responsibility in assuring all assigned tasks are handled in the utmost professional and timely manner.
- A highly motivated and eager-to-learn attitude is a must. Should be ready to extend support as and when required by the business.
- Create customer delight in every way
What you’ll need:
Qualifications Required
- Minimum 3 years of work experience in a customer support function, preferably in a fast-paced rapid growth environment.
- Proven track record of achieving and exceeding customer expectations through customer-centricity, resilience, and resourcefulness.
- Excellent communication skills (written and verbal) in English.
- Minimum high school diploma required.
- Need to be based out of Gurgaon or within 10-15 KMs from our office (office location DLF Cyber City Gurgaon)
- Candidates with their conveyance will be preferred
- Candidates must be flexible with their shift timings. Shifts could start early in the morning or end late at night.
- Join within two weeks
Who will excel?
- We’re looking for people with high standards, who understand that hard work matters.
- You need to be relentlessly resourceful and operate with a deep bias for action.
- We need people with the courage to be fiercely original.
- noon is not for everyone; readiness to adapt, pivot, and learn is essential.
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