Job Description – Lead IT Infrastructure Support & OperationsLocation: BangaloreAbout the RoleWe are seeking a visionary and highly-motivated candidate to lead our IT Infrastructure Support& Operations Team with a strong emphasis on strategic partnership and team empowerment.The ideal candidate is a dynamic leader with a strong technical background, exceptionalcommunication skills, and a proven ability to build, mentor, and hands-on with day to daynuances.Your MissionYour mission is to elevate the IT Infrastructure and support function from a cost center to astrategic pillar of our organization. You will build and lead a team that doesn’t just respond toissues but proactively anticipates business needs. You will be the force behind a world-classtechnology environment that empowers every employee to do their best work, drives innovation,and secures our position as a leader in the FinTech space.Key Areas of Accountability1. Strategic Technology Leadership● IT Strategy & Alignment: Collaborate with senior leadership to develop and execute aforward-looking IT strategy that anticipates business needs and aligns directly withorganizational goals.● Innovation & Future Vision: Stay on the cutting edge of emerging technologies andindustry trends to drive innovation and identify new opportunities for growth andefficiency.● Vendor Partnership: Transform vendor relationships into strategic partnerships, ensuringservices not only meet but exceed our organizational needs and defined contractualobligations.● Leadership Representation: Publish IT metrics and represent the IT function inleadership and related IT committees2. Visionary People Leadership● Team Building & Mentorship: Lead and mentor the IT team, fostering a culture ofownership, curiosity, and relentless improvement.● Coaching & Development: Go beyond performance evaluations to actively coach teammembers, identify their professional development needs, and provide guidance to helpthem reach their full potential.
● Empowerment: Delegate responsibility and empower your team to take ownership oftheir work, encouraging them to think strategically and contribute to the bigger picture.3. Secure & Resilient Infrastructure● Network Management: Oversee the design, implementation, and maintenance ofnetwork infrastructure. Ensure optimal performance, reliability, and security of networkservices.● Enterprise Security & IAM: Champion our security posture by developing and managingrobust Identity and Access Management (IAM) policies, implementing/managing securitycontrols, and driving 100% compliance to security/regulatory requirements. Lead regularuser access reviews to ensure permissions are appropriate and based on the principle ofleast privilege.● Proactive Compliance: Ensure continuous compliance with relevant regulations andstandards (e.g., ISO 27001:2022, ITIL) through proactive audits and the development ofclear IT policies and procedures.● Risk & Vulnerability Management: Drive the enforcement of IT security policies andensure regular patch management and updates to protect against vulnerabilities.4. Operational Excellence & Business Enablement● Service Delivery: Oversee the day-to-day operations and service delivery, ensuring theyare not just efficient but also consistently enhance user satisfaction. Monitor service levelagreements (SLAs) proactively to address performance issues.● Project & Change Management: Provide strategic oversight for all IT projects, ensuringthey are delivered on time and within budget, with a clear focus on business outcomes.● Incident & Recovery: Lead and champion incident response efforts for security breachesor system failures, and develop a robust disaster recovery plan to minimize downtime.Desired Skills & Experience● Technical Expertise: 10+ years of experience in IT management, with a strong focus onaccess management, compliance, and network management.● Strategic Acumen: Proven experience collaborating with senior leadership to align ITwith organizational goals.● Broking Infrastructure: Experience with setting up managing server-side and user-sideBroking infrastructure (covering Trading systems, BCP / DR setup, Branch network,Dealer terminals, Exchange connectivity)● IT Security: Understanding of the IT Security requirements emanating from SEBI andRBI, especially related to Broking and Internet Based Trading● Framework Focus: A strong understanding of cybersecurity principles, risk managementprocesses, and IT/security governance frameworks (e.g., COBIT, ITIL, ISO 27001).● Leadership: A proven track record of building and managing successful teams andfostering a collaborative culture.
● Communication: Excellent communication and interpersonal skills, with the ability toeffectively engage with stakeholders at all levels.● Education: A Bachelor’s degree in Computer Science, Information Technology, or arelated field is required.
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