US Collection Specialist

CALL EMPLOYER: 9007098603

Job Description for International Voice Process Executive

Position: International Voice Process Executive

Salary: Up to 38,000 per month + Incentives

Location: Sector 63, Noida

Key Responsibilities

• Handle customer queries and provide solutions via voice communication channels for international clients.
• Manage US debt collection processes, adhering to compliance and company policies.
• Ensure high levels of customer satisfaction through effective communication and problem-solving.
• Maintain accurate and detailed records of all interactions in the CRM system.
• Meet performance targets, including call handling time, resolution rate, and collections.

Required Skills and Experience

• Experience: Minimum 1 year in international voice process or US debt collection.
• Communication Skills:
• Excellent verbal and written communication skills in English.
• Ability to handle challenging situations with empathy and professionalism.
• Technical Skills:
• Proficiency in using CRM tools and other telecommunication software.
• Familiarity with debt collection protocols and processes is an added advantage.
• Additional Attributes:
• Strong interpersonal and persuasion skills.
• Ability to work in night shifts, as per US time zones.
• Goal-oriented with a focus on achieving and exceeding targets.

Benefits

• Competitive salary up to 38,000 per month.
• Performance-based incentives.
• Professional growth opportunities.
• Friendly and collaborative work environment.

Shift: Night shifts to align with US working hours.

Job Types: Full-time, Permanent

Pay: 20,000.00 – 38,000.00 per month

Schedule:

• Night shift

Experience:

• International voice process: 1 year (Required)

Work Location: In person

*Speak with the employer* +91 9007098603

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