Our Company
Artium Academy is India’s largest omnichannel music education institute delivering an outcome-driven learning experience. Our vision is to establish music education as a foundational skill, offering globally accredited courses and guiding individuals on a transformative journey from learner to artist.
With our proprietary technology platform and a network of 350+ highly trained teachers, we deliver music education to 35,000+ learners across 17+ countries.
Immerse yourself in a culture that celebrates both artistic passion and personal development.
The Opportunity
We are hiring passionate professionals for Executive and Assistant Manager – Teacher Operations roles to strengthen teacher experience, drive operational excellence, and build a highly engaged teaching ecosystem.
You will play a critical role in teacher relationship management, escalation handling, calendar optimization, and cross-functional collaboration, ensuring a seamless experience for both teachers and learners.
What You’ll DoTeacher Relationship & Portfolio Management
- Build strong, long-term relationships with teachers to drive engagement and retention
- Manage and align teacher portfolios (150+ teachers for Executive | 300+ teachers for AM) with quality and performance benchmarks
- Act as a primary SPOC for teacher experience, operational guidance, and support
Escalation Management & Resolution
- Identify, analyze, and initiate escalation processes based on defined criteria
- Own teacher and customer escalations and drive timely, high-quality resolutions
- Work cross-functionally to ensure clear ownership, action tracking, and communication
Calendar & Capacity Optimization
- Manage teacher calendars and slot utilization to ensure seamless learner experience
- Monitor capacity, identify gaps, and recommend interventions to maximize productivity
Operational Excellence
- Address operational issues proactively and recommend process improvements
- Generate reports and insights to support decision-making
- Evaluate product and operational enhancements balancing teacher and business needs
Stakeholder Collaboration
- Develop collaborative relationships with internal and external stakeholders
- Act as the bridge between Teachers, Product, Academics, and Business teams
What You Need to Succeed
- Strong team player comfortable navigating a fast-paced startup environment
- Problem-solving mindset with the ability to manage competing priorities
- High ownership, resilience, and bias for action
- Empathy-driven approach while working with diverse stakeholders
- Analytical thinking with data-driven decision making
Skills & Qualifications
- Bachelor’s or Master’s degree in any discipline
- Executive: 2–3 years of experience in Teacher Operations / Program Operations / Customer Success
- Assistant Manager: 4–6 years of relevant experience with proven cohort management at scale
- Strong stakeholder management and communication skills
- Proficiency in Google Sheets / Microsoft Excel (mandatory)
- Ability to operate with ownership in an ambiguous, high-growth environment
Why Join Artium?
- Be part of India’s leading online music education ecosystem
- Collaborative, learner-first culture with strong artistic energy
- Exposure to cross-functional teams across Product, Tech, Academics, and Business
- Strong growth trajectory into operations and leadership roles
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