Job Description
CUSTOMER CARE EXECUTIVE
Location: HSR Layout, Bangalore
Experience: 0-4 years
Budget: ₹6- 10 LPA
Key Responsibilities:
- Handle customer inquiries and provide product support for AutoSmart solutions
- Resolve customer issues and escalate technical problems to appropriate teams
- Maintain customer satisfaction through timely and effective communication
- Document customer interactions and feedback in CRM systems
- Coordinate with sales and technical teams for seamless customer experience
Requirements
Requirements:
- Excellent communication skills (written and verbal)
- Customer-centric approach with problem-solving abilities
- Basic understanding of SaaS products (preferred)
- Graduate in any discipline
RequirementsContent Strategy: Develop and execute a comprehensive content strategy aligned with the company’s marketing goals. Content Creation: Write and edit high-quality content including blog posts, landing pages, case studies, white papers, social media content, and email newsletters. SEO Optimization: Use SEO best practices to optimize content and increase organic traffic. Campaigns: Collaborate with the marketing team to create content for demand generation campaigns, email marketing, and social media. Product Messaging: Translate technical product features into compelling, easy-to- understand content for our target audience. Data-Driven Decisions: Track content performance metrics and iterate based on insights. Collaborations: Work with internal teams and external influencers to develop case studies and guest blog posts….