Act as a single point of contact for customers and provide a delightful experience to them throughout their purchase journey.
Adhere to SOS guidelines at all times.
Assess and understand customer needs, facilitate the decision-making process on the model being considered, guide on finance options available and explain value-added services and their benefits.
Focus continuously on lead generation, efficient event planning by maximizing territory coverage and managing referrals.
Value and respect the customers time and treat customers data with utmost confidentiality.
Capture complete, accurate customer details on Sales Trac APP with the next follow-up appointment mentioned.
Ensure all customer queries are answered in detail, accurately & patiently and ensure customers understand processes being followed completely.
Ensure demonstration and test drive for all enquiries and home visits where required.
Ensure customer docket is filled completely, while clearly mentioning tentative date for delivery and other commitments as per the customer requisites (as per MSIL guidelines).
Be well-groomed at all times and ensure that the customer is greeted cheerfully and politely.
Strive to achieve sales and value-added services target as assigned by Senior Relationship Manager.
Diligently complete paperwork associated with all customer interactions. Ensure transparent communication of deal and document-related details.
Personally ensure delightful and timely delivery as per the commitment made to the customer.
Achieve enquiry, test drive, booking and retail targets
Pre Sales : Lead generation / Referrals/ Offering Test Drives to customers
Sales : Cars/ Accessories/ Exchange/ Finance/ Insurance/ Maruti Suzuki Rewards
Post Sales : Delivery / Post Sales follow-up
Understands customer’s requirement for finance & guides customer on options/ documentation basis his profile.
Keeping track of customer’s car related requirements & keeping him posted with regular updates
Responsible for customer satisfaction & long term relationship building
Ensuring KIA experience and zero customer complaints
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