Telecaller

Key Responsibilities:

• Make outbound calls to potential and existing customers to promote products and services.
• Respond to customer inquiries, resolve issues, and provide relevant information in a professional manner.
• Maintain detailed records of conversations and update customer information in the database.
• Achieve daily, weekly, and monthly call and sales targets as set by the management.
• Follow up with customers to ensure satisfaction and address any concerns.
• Work closely with the sales and marketing teams to share insights and feedback from customers.
• Adhere to quality and compliance guidelines to maintain high customer service standards.

Requirements:

• Proven experience as a Telecaller, Telemarketer, or in a similar customer service role.
• Excellent communication and interpersonal skills.
• Ability to handle objections and work under pressure to meet targets.
• Basic computer knowledge and proficiency in using CRM software.
• Strong listening and problem-solving abilities.
• High school diploma or equivalent (Bachelor’s degree preferred).

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