At Scalent, we are hiring for an Applied AI start-up using technology
to make online dating/matchmaking more efficient and healthier, given dating app
fatigue/burnout is at an all time high. The companies founders are experienced alumni of Google,
Zomato, Wharton, IIT and believe high performing companies can be created with a
culture of respect & empathy.
Job Description:
In the initial phase, the candidate will play matchmaker to identify and connect individuals
seeking romantic relationships. Responsibilities include conducting interviews, matching
client profiles, arranging meetings and providing feedback.
As we automate the process, responsibilities will evolve to codifying tribal knowledge
gained and human judgment that our AI algorithm can use, suggesting product & service
improvement based on user interactions, and protecting the brand keeping the Club
clean/free from bad actors.
Requirements:
1-2 years experience in client management/customer care, preferably at a leading
business process outsourcing firm
Outstanding communication, empathy and interpersonal skills to connect with
diverse clients and cater to their preferences and needs
Exceptional organizational and time-management skills to manage multiple clients
simultaneously. A high bar on excellence
Working knowledge of Excel
High degree of integrity. Ability to maintain confidentiality and professionalism in all
client interactions
Bachelor’s degree in psychology, sociology, or a related field is preferred, but not
required
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