Company – OneUp Networks
Role – Windows Server Support Engineer
Salary – Upto 7 LPA
Shift 1 – North American, 10.30 PM to 8 AM (5 Openings)
Shift 2 – Australian, 3.30 AM to 1 PM (3 Openings)
Location – Remote
Qualifying Criteia – Free Talker with USA Audience, Understands Client Support, Understands Windows Server OS (2019/22), RDP etc
Company Description
OneUp Networks is a trusted provider of comprehensive networking solutions, managed services, and cloud-based offerings. Specializing in Managed Service Provider (MSP) offerings, Cloud Services, Infrastructure-as-a-Service (IaaS), and Application Hosting, we empower businesses with secure and efficient infrastructure to drive digital transformation and enhance productivity.
Role Description
We are looking for a skilled Windows Server & Hosting Support Engineer to join our cloud hosting operations team. The ideal candidate will manage, support, and troubleshoot Windows-based environments used for QuickBooks (QB) hosting, TR hosting, and other application hosting workloads. You will work directly with clients, resolve technical issues, maintain server health, and ensure a secure, stable, and high-performance hosting environment.
Key Responsibilities
Windows Server & Infrastructure
- Manage, maintain, and troubleshoot Windows Server (2016/2019/2022) environments.
- Configure and support Active Directory, DNS, DHCP, Group Policies, and user/session management.
- Administer and optimize Remote Desktop Services (RDS) multi-user environments.
- Perform server hardening, updates, and ongoing system performance monitoring.
- Manage file permissions, shares, profiles, and storage allocations.
Hosting Support (QB/TR/Application Hosting)
- Provide application hosting support for QuickBooks Desktop and Thomson Reuters software in a multi-tenant environment.
- Install, configure, update, and troubleshoot hosted applications.
- Handle user access issues, session problems, printing issues, mapping drives, and performance complaints.
- Coordinate with application vendors when needed for escalated issues.
Client Support
- Serve as a primary technical contact for hosting clients (L1/L2).
- Troubleshoot remote user connectivity issues including RDP/SSL/VPN.
- Provide timely and professional communication across email, tickets, and calls.
- Assist with user onboarding, environment setup, and migration tasks.
Cloud Hosting & Operations
- Monitor system health, uptime, CPU/RAM usage, and resource allocation.
- Assist in provisioning new servers, scaling resources, and maintaining high availability.
- Participate in backup verification, disaster recovery testing, and security compliance routines.
- Document environment changes, SOPs, and troubleshooting guides.
Benefits
- Remote First Job
- Learn from Industry best and grow your career in Cloud and Windows Server Environment
- Talk to US Business Owners and Managers and upskill your business acumen.
- Competitive salary commensurate with experience post internship.
- Work with latest tools and technologies related to Windows Server, VDI, Cybersecurity, Backups, Network/Server Monitoring.
- Flexible work environment with opportunities for professional development and growth.
- Laptop Support, Internet Reimbursements after initial Reimbursement period.
…