Technology Manager I
Who we are:
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
Oracle E-Business Suite (EBS) is a comprehensive, integrated suite of enterprise applications for managing business operations, including finance. Built on Oracle Database and leveraging a unified architecture, it enables organizations to streamline processes and improve decision-making across the enterprise.
Core responsibilities:
Delivery Leadership:
- Own end-to-end delivery of EBS application projects and BAU support (including upgrades, patches, customizations, integrations, and enhancements) from the India delivery center.
- Partner with the NA Technology Manager to jointly define delivery roadmaps, prioritize backlogs, allocate resources, and manage dependencies across regions.
- Ensure on-time, on-budget, high-quality delivery aligned with business objectives and IT governance standards.
- Establish and monitor KPIs (e.g., SLA adherence, incident resolution time, project milestones, defect rates).
- Extend delivery leadership to adjacent platforms such asRPA (UiPath)andServiceNow SPM, collaborating with global teams to advance automation, governance, and portfolio management maturity.
Team Management & Development:
- Lead, mentor, and grow a high-performing team of functional consultants, technical developers, DBAs, and QA engineers (around 10 FTEs).
- Foster a culture of collaboration, accountability, continuous improvement, and technical excellence.
- Conduct performance reviews, career development planning, and skill-gap analysis.
Global Collaboration & Stakeholder Engagement:
- Serve as the primary point of contact for EBS delivery in India; coordinate daily/weekly sync-ups with NA counterpart (including time-zone overlap coverage).
- Proactively communicate project status, risks, issues, and escalations to global stakeholders (Business Leads, Product Owners, IT Leadership).
- Facilitate joint design/review sessions across regions and ensure knowledge continuity.
Technical & Operational Oversight:
- Ensure adherence to Oracle EBS best practices, security standards, and release management protocols.
- Drive modernization initiatives (e.g., EBS to Cloud migration, automation, DevOps adoption).
- Oversee incident, problem, and change management processes in alignment with ITIL.
Process & Governance:
- Contribute to global process harmonization (e.g., SDLC, testing, documentation).
- Ensure compliance with audit, SOX, and data privacy requirements.
- Continuously optimize delivery models (e.g., Agile/Waterfall hybrid, nearshore-onsite coordination).
Qualifications:
Required:
- Bachelors degree in computer science, Engineering, or related field (masters preferred).
- 12+ years of progressive IT experience, with at least5 years managing Oracle EBS delivery teams.
- Proven track record leading large-scale EBS implementations, upgrades (e.g., R12.1 to R12.2), and integrations (e.g., with SOA, OIC, or cloud apps).
- Strong understanding of EBS modules (e.g., Finance, SCM, HCM) functionalandtechnical (PL/SQL, Forms/Reports, OAF, APIs).
- Experience managing distributed teams across India and North America/EMEA.
- Excellent communication, negotiation, and conflict-resolution skills; comfortable presenting to senior leadership.
- Proficiency in Agile/Scrum, Jira/ServiceNow, and DevOps tools.
Preferred:
- Oracle EBS certifications (e.g., Oracle Cloud Infrastructure, EBS Financials/SCM).
- Experience with EBS-to-Cloud migration (e.g., Fusion, Cloud SCM/ERP).
- Familiarity with ITIL, COBIT, or CMMI frameworks.
- PMP, CSM, or SAFe certification.
- Have an understanding of Automation using RPA tools like Ui Path and MS Power Automate.
- Aware of Service Now Portfolio Management.
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