Lead ServiceNow Platform Engineer

Required Skills & Experience

Exp Level: 5-9 Years

ServiceNow Technical Expertise

• Deep understanding of the ServiceNow data model , especially CMDB, Incident, Change, Request, and Asset tables .
• Strong experience with Flow Designer, Import Sets, Transform Maps, and Scripted REST APIs .
• Hands-on experience configuring MID Servers and managing integrations (can be optional)
• Proven ability to rebuild or modernize workflows from legacy ITSM platforms.

Data & CMDB Expertise

• Expertise in data mapping, normalization, reconciliation, and relationship modeling .
• Strong understanding of ServiceNow CMDB.
• Experience handling large-scale data migrations with high data quality standards.

ITSM & Process Knowledge

• Solid understanding of ITSM and ITIL processes and their implementation in ServiceNow. (very important)
• Experience with Service Catalog, Request Management, and Knowledge Management .
• Ability to bridge business needs with technical execution.

Integration Skills

• Strong experience with REST/SOAP APIs and enterprise integrations.
• Knowledge of authentication and security best practices.
• Experience integrating ServiceNow with enterprise systems and monitoring tools.

Nice to Have

• ServiceNow certifications (CSA, CIS – ITSM, CIS – CMDB, or Architect-level certifications).
• Exposure to Discovery, Service Mapping, or CSDM.
• Wanting to learn more, curious, comfortable to work with strict timelines

Why This Role Is Critical

• Owns the core migration logic, scripting, and platform configuration .
• Ensures clean, accurate, and reliable CMDB and ITSM data .
• Bridges business requirements and technical implementation .
• Maintains integration continuity during and after migration.

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