Customer Service Representative – Healthcare

Job Overview

Fe’onks Learning Pvt Ltd is seeking a dedicated Customer Service Representative in the Healthcare sector, positioned at the junior level. This full-time role is based in Bengaluru and requires 1 to 3 years of work experience. The ideal candidate will facilitate seamless interactions and support between the company and its clients, utilizing advanced customer service skills in a dynamic environment.

Qualifications and Skills

• Proven experience with CRM software (Mandatory skill), necessary for effectively tracking and managing customer interactions.
• Exceptional problem-solving abilities (Mandatory skill) to address client concerns with efficiency and resourcefulness.
• Ability to multitask (Mandatory skill) and handle various client queries simultaneously without compromising service quality.
• Proficiency in using live chat support tools to engage with customers and resolve issues promptly.
• Working experience with Zendesk and Salesforce Service Cloud, emphasizing structured and consistent customer support delivery.
• Strong understanding of digital communication etiquette to interact professionally and respectfully with clients.
• Emotional intelligence to empathize with customers, ensuring their needs and emotions are respected during communication.

Roles and Responsibilities

• Respond promptly to customer inquiries through various channels, ensuring a high level of customer satisfaction.
• Utilize CRM systems to document client interactions, track issues, and ensure all customer data is current and accurate.
• Collaborate with the team to resolve complex customer issues and escalate as necessary to provide effective solutions.
• Continuously strengthen knowledge of our services and offerings to better support customer queries and provide accurate advice.
• Maintain a positive and empathetic attitude toward customers at all times to foster strong client relationships.
• Proactively gather customer feedback and provide insights to the management team for improving service delivery.
• Manage time effectively to handle peak periods of customer queries without compromise on service standards.

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