Company Overview
FLY Consulting Services is a prominent staffing and placement company headquartered in Hyderabad, specializing in delivering optimal recruitment solutions across Andhra Pradesh, Telangana, Karnataka, and Tamilnadu. We cater to a diverse range of industries and organizations, facilitating efficient employee-employer connections. With a dedicated team, we aim to align our clients with the most suitable candidates, ensuring a perfect fit for business growth and success.
Job Overview
We are seeking a Customer Care Executive to join our team in Hyderabad. This full-time position requires an individual who can effectively handle customer inquiries and offer comprehensive support. The role demands proficiency in multilingual communication as a mandatory skill. The ideal candidate should be adept with CRM Software, possess excellent time management skills, and demonstrate empathy in client interactions.
Qualifications and Skills
- Proficiency in multilingual communication is mandatory to ensure clear and effective interaction with diverse clients.
- Experience with CRM software to manage and analyze customer interactions and data throughout the customer lifecycle.
- Familiarity with Zendesk for maintaining client correspondence via tickets, ensuring timely and efficient support.
- Experience in live chat support to provide immediate responses for real-time customer assistance.
- Strong conflict resolution skills to address and resolve customer complaints and inquiries efficiently and professionally.
- Efficient data entry skills to maintain accurate records of customer communications and transactions.
- Excellent time management abilities to handle a high volume of customer interactions within specific deadlines.
- Demonstrate empathy by understanding and addressing customer needs and concerns supportively and compassionately.
Roles and Responsibilities
- Respond to customer inquiries promptly and accurately through various communication channels.
- Manage customer accounts using CRM software and update records with relevant details.
- Address and resolve customer complaints and issues in a professional manner to ensure customer satisfaction.
- Maintain effective communication and build relationships with customers to enhance retention and loyalty.
- Coordinate with internal teams to deliver accurate solutions and improve the customer experience.
- Utilize conflict resolution skills to manage difficult customer situations and provide satisfactory resolutions.
- Stay up-to-date with product knowledge and company policies to ensure accurate and current information is provided to customers.
- Continually improve personal skills and knowledge related to customer service practices and company offerings.
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