• Operational Levers Tracking and Optimization:
o Monitor and analyse performance across key operational levers such as productivity,cost reduction, process compliance, process improvement and ensure alignment withbusiness goals and operational targets.o Develop and maintain a dashboard to provide real-time insights into operationalperformance and improvement initiatives.
• Stakeholder Coordination:o Collaborate with internal teams (e.g., Operations, Quality Assurance, Production, HR,etc.) to implement improvement initiatives focused on operational effectiveness andefficiency, productivity, CSAT.o Engage with key stakeholders to identify business challenges, gather insights, anddeliver actionable solutions.o Ensure clear and effective communication across departments to drive alignment onobjectives and timelines.
• Continuous Improvement Initiatives:o Lead efforts to identify opportunities for improvement in e2e delivery processes, witha focus on increasing efficiency, reducing waste, and optimizing resource allocation.
o Design and implement improvement programs focused on enhancing CSAT andoverall productivity.o Conduct regular reviews to assess the impact of improvement initiatives, adjustingstrategies as necessary.
• Process Optimization & Innovation:o Drive operational excellence by recommending and implementing best practices,lean methodologies.o Work closely with senior management to align business strategies withmanufacturing capabilities.o Continuously assess and optimize business processes to enhance performance andscalability.
• Cost Saving Initiative:o Drive operational excellence by identifying and executing cost-saving initiativesacross manufacturing processes, targeting a sustainable reduction in production costsby 15–20% annually through process optimization, waste minimization, automation,and supply chain efficiencies.
Key Qualifications:• Bachelor’s degree in Business, Engineering, Operations Management, preferably in aManufacturing Organization. Master’s degree preferred.• 8+ years of experience in manufacturing operations or business management, with aproven track record in leading process improvements, efficiency initiatives, capex, opexoptimizations, CSAT improvement and performance management.• Experience in managing or leading cross-functional projects with a focus on enhancing CSATand operational productivity.• Knowledge of business levers, operational KPIs, Lean Manufacturing, Six Sigma, or similarperformance improvement methodologies in manufacturing sector• Excellent communication, collaboration, and problem-solving skills, with the ability to workeffectively with cross-functional teams.• Analytical mindset with the ability to translate data into actionable insights and decisions.• Familiarity with enterprise resource planning (ERP) systems and data visualization tools.• Self-starter with a high level of initiative and creativity.
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