About the Client
A key player in the electric vehicle (EV) industry, this company specializes in delivering sustainable mobility solutions for the commercial transportation sector
Role: Business Analyst/Product Manager – Salesforce (Dealer Management System)
Location: Chennai (Work from office)
Role Summary:
The Business analyst / Product Manager DMS will be responsible for the implementation, maintenance, optimization, and continuous improvement of the Salesforce-based Dealer Management System (DMS). This role ensures that the system effectively supports CRM, Sales, and Service functions, enhances operational efficiency, and aligns with business objectives.
Key Responsibilities:
DMS Implementation & Enhancement (30%)
- Lead the deployment of Salesforce DMS by gathering user requirements, designing solutions, and implementing best-fit features.
- Conduct system testing, user training, and documentation to ensure smooth adoption.
- Continuously evaluate and enhance system performance to meet evolving business needs.
System Support & Maintenance (20%)
- Provide technical support to resolve user issues and minimize system downtime.
- Conduct root cause analysis and implement preventive measures for system stability.
Vendor & Stakeholder Coordination (20%)
- Act as the primary point of contact with Salesforce and other vendors for issue resolution, updates, and system enhancements.
- Ensure timely upgrades, patches, and training to maintain system efficiency.
Data Management & Reporting (20%)
- Generate custom reports and dashboards to support decision-making across departments.
- Ensure data integrity and optimize reporting capabilities for business insights.
Integration & Cross-Functional Collaboration (10%)
- Partner with IT and business teams to integrate DMS with Ramco ERP, Telematics, HSRP, CRM, and other applications.
- Design and implement seamless data exchange mechanisms for enhanced workflow automation.
Experience & Qualifications:
- BE, MCA, MBA
- Experience: 5+ years in Dealer Management Systems / Vehicle Sales & Service Software
- Proficiency in Salesforce solutions, including Sales Cloud, Service Cloud, Auto Cloud
- Prior experience in Salesforce Business Analysis, System Architecture, Project Management (PMO)
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