Job description
Report Preparation: Generate daily pendency reports, reefer inventory reports, and import/export reports (24hrs & 12hrs).
Customer Coordination: Daily communication with customers to update them on delivery plans and obtain necessary information for job orders. Invoice Generation: Ensure timely and accurate invoicing for customer services. Internal Collaboration: Liaise regularly with internal departments to resolve issues and ensure smooth customer service operations. Customer Reports: Prepare and manage various types of customer reports. Shipping Line Knowledge: Demonstrate an understanding of shipping line processes. Operational Knowledge: Familiarity with operations processes between port and CFS (Container Freight Station). Document Management: Manage and coordinate documents such as Bond & LOI, EIR Copy, and ENBLOCK.
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