IT Help Desk Specialist II

Company: Teva Pharmaceuticals
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Location: Bengaluru
Job Description:

We Are Teva

Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.

How you’ll spend your day

  • Perform initial problem determination (level 1) in support of scope of services with related hardware, software and services support.
  • Provide in-scope technical advice and guidance, trouble shoot end users queries / issues and advise potential resolutions within specified KPIs and metrics.
  • Handle service entitlement failures associated with requests for in-scope services.
  • Assign records to other support groups, as and when required.
  • Act as service desk’s advocate when dealing with other support / resolver groups.
  • Initiate the service outage procedure, update VRU status messages with outage information, as required.
  • Process requests for password resets and manage the requests to satisfactory completion.
  • Accurately log all interactions via established business processes and tools.
  • Understand and contribute to the improvement of various performance metrics.
  • Update inventory for software licenses, hardware and reporting.
  • Your experience and qualifications

  • 0-1 year experience as a technical service desk agent
  • Excellent logical reasoning, troubleshooting and problem determination skills 
  • Strong communication (verbal and written) skills
  • Knowledge and experience with Remote takeover tools.
  • Work in office is required (No work from home option)
  • How We’ll Take Care Of You

    At Teva, better health starts from within, and that includes you. From day one, you’ll be supported with benefits designed to help you thrive in and out of work. This includes generous annual leave, reward plans, flexible working schedules (dependent on role), access to tailored health support, and meaningful ways to give back to the community. When it comes to your career, you’ll be encouraged to explore, evolve, and shape your path. Twist, our one-stop shop for career development platform, gives you access to a wide range of possibilities, from learning programs and short-term projects to opportunities for internal growth. Here, you’ll be part of a culture that empowers you to reach your goals and prioritize your wellbeing every step of the way. 

    Posted: February 21st, 2026