TLD is a French company and part of the Alvest Group, a pioneer in the Ground Support Equipment (GSE) industry for over 70 years.
A global leader, we specialize in the design, assembly, distribution, and after-sales service of equipment used in airports worldwide.
We are behind numerous innovations, including air start units, belt loaders and towbarless tractors.
Today, we develop innovative products (autonomous, hybrid, electric, and sustainable vehicles) and actively contribute to reducing the environmental footprint of the aviation industry : https://www.tld-group.com.
With more than 2,300 employees and 11 production sites (North America, Asia, Western Europe), we deliver equipment to 150 countries every year.
Committed to addressing environmental challenges and playing an active role in the energy transition, TLD is a member of the Solar Impulse Foundation and a participant in the United Nations Global Compact initiative, which promotes Corporate Social Responsibility (CSR).
As part of job creation, you will be based at our Bengaluru factory and will report to the Customer Service Manager.
Your essential duties and responsabilities will be :
- Customer Complaint Management:
You will be responsible for handling customer information and proactively monitoring complaints to ensure efficient and prompt resolution of issues.
- Warranty Service Follow-up:
You will closely monitor field service interventions carried out by our Area Service Technicians to ensure compliance with warranty terms and ongoing customer satisfaction.
- Coordination of Area Service Technicians:
You will be responsible for planning and coordinating on-site interventions, ensuring that resources are used optimally.
- Transparent Communication:
You will ensure smooth and transparent communication both internally and externally, providing regular updates on the status of complaints and responding promptly to customer inquiries.
- Spare Parts Management:
You will be responsible for coordinating the shipment of spare parts required for repairs.
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