Manager- Production Support

Role: Manager

Educational Qualifications: BE / B Tech / MCA

Experience: 6 – 11 years

Location: Chennai

Key Responsibilities:

• Exposure to hands on experience in support and troubleshooting of applications installed in Linux / Unix OS and java based three tier architecture technologies.
• Strong conceptual understanding of Linux based OS concepts and inter process communication.
• Exposure to real-time messaging technologies (Multicast, UDP, TCP/IP etc)
• Knowledge of Linux commands, code release methodologies and scripting.
• Java technologies and related three tier architectures
• Should have exposure to major deployment and migration projects.
• Finance domain knowledge especially worked on Capital Market related applications or BFSI (desired).
• Knowledge of complete software development cycle, Maintenance and Operations.
• ITIL process understanding & Incident / Problem Management using internal tool
• Expertise in application monitoring concepts and Tools.

Required Skills

• Excellent problem solving and analytical capabilities.
• Good communication and interpersonal skills. Ability to communicate effectively with senior management.
• Ability to perform independently with minimal supervision.
• Proficient in preparation of reports, dashboards and documentation.
• Attitude for continuous improvement of self & towards the work., team player and self-starter

Skills Sets:

• Shell scripting
• Basics of Linux
• Technically sound on SQL & PLSQL, RDBMS concepts
• Java/C
• ITIL Framework
• Process / automation Tools Usage related to ITIL / Operations Framework
• ServiceNow
• ITRS

 Required Leadership Skills

• Ability to communicate effectively with senior management.
• Must be able to manage team schedule and task details

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