Company Description
Alike is a social travel marketplace designed to revolutionize how people share, discover, plan, and book travel experiences. The platform connects global travelers with travel content creators, enabling unique trip inspiration, seamless planning, and convenient booking all in one place. Alike empowers travel content creators to monetize their expertise through personalized online studios, earning income from content that inspires bookings. With a commitment to innovation, Alike continues to disrupt the traditional travel industry by fostering meaningful connections and enriching travel experiences.
Role Description
As a Travel Advisor, you’ll serve as the bridge between our customers and their next great adventure. Your expertise will guide travelers, ensuring they have a seamless, exciting, and personalised experience. If you’re passionate about exploring the world and helping others do the same, this role is for you!
Key Responsibilities:
• Customer Consultation: Engage with customers to understand their travel preferences, needs, and budgets.
• Travel Planning: Utilise our suite of online tools and resources to research, plan, and curate bespoke travel itineraries.
• Generating Profitable Sales: Use travel expertise and customer influencing skills to drive bookings and increase profitability. Identify up-sell and cross-sell opportunities.
• Booking Management: Assist clients with booking accommodations, transportation, tours, and other travel-related services.
• Ongoing Support: Provide clients with real-time assistance during their trips, ensuring their experiences are smooth and enjoyable.
• Stay Updated: Continuously monitor and stay informed about global travel trends, destination updates, and any travel advisories or restrictions.
• Feedback Loop: Collect and analyze feedback from travelers to constantly refine and improve our offerings
• Team Collaboration: Work closely with the marketing, operations, and tech teams to offer insights and feedback based on customer interactions.
Requirements
• At least 3 years’ experience in the travel industry, in a customer service role.
• Strong knowledge of popular travel destinations, culture, and trends.
• Proven track record of meeting or exceeding travel sales targets.
• Proficiency in using travel booking systems and software.
• Excellent communication (both written and verbal) and negotiation skills.
• Ability to work in a fast-paced environment and manage multiple tasks
simultaneously.
• Problem-solving skills and the ability to handle challenging customer situations
with empathy and grace
…